• Liderar y coordinar proyectos variados • Crear estrategias y procedimientos para cumplir los estándares de la marca• Ayuda en la realización del Forecast mensual• Solucionar problemas de todos los departamentos

- Led and motivated the team, focused on customer service and team management reaching all 2019 department goals - Designed procedures that improved communication inside the department and towards other coworkers - Handled recruitment process to build a team of 25 people - Carried out orientation and training by creating a 2 weeks program that empowered the team to be self-reliant - Shaped the guest experience department to excel customer experience and to grow the team- Executed quality audits that reached 90% of operational standards compliance- Performed administrative tasks related with purchasing office material, receiving and sending packages, control of invoices and debit notes and audit reports.

- Helped designing the Sales Playbook to train new colleagues - Built cold email campaigns that led to 20 new partnerships - Generated events proposals - Onboarded Partners into the platform maintaining a good relationship

- Drove associate engagement, achieving 8.6/10 on the Engagement Survey - Established KPI's that led to an improvement of guest satisfaction - Mentored and coached the team through feedback reviews every 3 months which helped on their performance - Fostered a sales attitude that led to achieving the upsell goals for 2 consecutive years

• Builded a company and a brand from scratch• Openned 2 Guesthouses with 15 rooms in total• Managed all Financial and Administrative tasks