Alexandru Ion Email & Phone Number

Mangalia, Constanţa, România

Bucureşti, România

Bucureşti, România

Bucureşti, România

• Building brand awareness;
• Social Media strategy and coordination (Facebook, Instagram);
• Coordinating and supervising the loyalty program.
• Active involved in Guest Satisfaction Strategy, including Guest Sparkles, resolving all guest complaints, responding to all guest reviews on all channels (TripAdvisor, Booking, Expedia, Google, Accor Loyalty Platform)

Bucharest, Romania

• Coordinating and scheduling and evaluating Front Office, Housekeeping and Technical Teams;
• Reporting only to the General Manager (Mr. Dragos Popa);
• Continued the hotel renovation in preparation to be owned by Accor Hotels Romania;
• Preparation and delivery, Statistics and budget reports, every 1st of the month; involved in proposing the budget for next year;
• Implementing the brand values; Implementing corporate communications materials that effectively described and promoted the company and its services amongst its employees (internal newsletter, employee kit, internal.
• 1st Place Guest Experience 2019 Challenge South-Eastern Europe, Certificate of Excellence for The Biggest RPS improvement versus last year;

Bucureşti, România

• Responsible for delivering the mock-up rooms and coordinating the relation with almost all the providers: Access Control, IT ordering and Lan Cabling (Computers, Servers, Opera, Micros), hospitality TV’s and server.
• In this time, I was in charge of Front Office, Reservation, Marketing, Sales, Events, F&B, IT and HR (I did most of the announcement, hiring and training, for most of the departments); I replaced the accountant.
• I was the person that had to receive all the complaints of the guest as the hotel was not closed during renovation;
• I prepared all the papers for the new fiscal entity of the hotel and documentation in order to implement the Accor Group procedures in the hotel;
• Responsible for content on Instagram, Facebook, Google Business, Foursquare, Pinterest, Twitter, Tumblr, TripAdvisor, Booking and LinkedIn;

Bucureşti, România

• Coordinated and supervised Front Office, Housekeeping and Technical Departments;

Bucureşti, România

• In this time, I coordinated and supervised breakfast, business lunch, business dinner and all leisure activity in the restaurant;
• Coordinated and supervised New Year’s Eve and I have named a new Chef;

București, România

• Coordinated and supervised the 2 Conference halls with a capacity of 170 persons;
• Biggest events: FISCALIS (European Tax Administration), FRONTEX (European Border Police);

București, România

• Coordinated the Reservation department and Leisure Groups,
• Responsible for the relation with the football teams (Viitorul Constanta, Steaua Bucuresti, Gaz Metan Medias);

Bucharest, Romania

• Responsible for the Front Office activity;
• Coordinated the team in order to fill the schedule for 24h/7, 365 days/year;

Bucharest, Romania

• Primary accounting;

Licență În Comerț, Economics

Tourism And Travel Services Marketing Operations

Activities and Societies: AIESEC

Bacalaureat, Profil Matematica+Informatica

Activities and Societies: - Echipa de baschet a liceului