• Building brand awareness; • Social Media strategy and coordination (Facebook, Instagram); • Coordinating and supervising the loyalty program. • Active involved in Guest Satisfaction Strategy, including Guest Sparkles, resolving all guest complaints, responding to all guest reviews on all channels (TripAdvisor, Booking, Expedia, Google, Accor Loyalty Platform)

• Coordinating and scheduling and evaluating Front Office, Housekeeping and Technical Teams; • Reporting only to the General Manager (Mr. Dragos Popa); • Continued the hotel renovation in preparation to be owned by Accor Hotels Romania; • Preparation and delivery, Statistics and budget reports, every 1st of the month; involved in proposing the budget for next year; • Implementing the brand values; Implementing corporate communications materials that effectively described and promoted the company and its services amongst its employees (internal newsletter, employee kit, internal announcements); Achievements: • 1st Place Guest Experience 2019 Challenge South-Eastern Europe, Certificate of Excellence for The Biggest RPS improvement versus last year; • Nominations: Guest Experience Manager for SEE (Romania, Bulgaria, Serbia, North Macedonia); • ACCOR Loyalty Ambassador for Mercure Bucharest Unirii Hotel; • RiiSE ACCOR Romania Ambassador: Promote diversity in all its forms;• Coordinating and supervising the activity in order to obtain the Fire Department Approval and the Heath Department Approval and the Hotel Classification from the Tourism Ministry;• Employees Representative;

• Responsible for delivering the mock-up rooms and coordinating the relation with almost all the providers: Access Control, IT ordering and Lan Cabling (Computers, Servers, Opera, Micros), hospitality TV’s and server, Fire proof doors and room doors, Signage in the hotel, Fire Signage, Elevator upgrade and fire proof doors, some parts of the design for reception and restaurant new breakfast arrangement; Wallpaper in the rooms; Visited constantly the site and coordinated the renovation works;• In this time, I was in charge of Front Office, Reservation, Marketing, Sales, Events, F&B, IT and HR (I did most of the announcement, hiring and training, for most of the departments); I replaced the accountant, technical director, housekeeping Manager when in holiday; • I was the person that had to receive all the complaints of the guest as the hotel was not closed during renovation; • I prepared all the papers for the new fiscal entity of the hotel and documentation in order to implement the Accor Group procedures in the hotel; • Responsible for content on Instagram, Facebook, Google Business, Foursquare, Pinterest, Twitter, Tumblr, TripAdvisor, Booking and LinkedIn;

• Coordinated and supervised Front Office, Housekeeping and Technical Departments;

• In this time, I coordinated and supervised breakfast, business lunch, business dinner and all leisure activity in the restaurant; • Coordinated and supervised New Year’s Eve and I have named a new Chef;

• Coordinated and supervised the 2 Conference halls with a capacity of 170 persons; • Biggest events: FISCALIS (European Tax Administration), FRONTEX (European Border Police);

• Coordinated the Reservation department and Leisure Groups, • Responsible for the relation with the football teams (Viitorul Constanta, Steaua Bucuresti, Gaz Metan Medias);

• Responsible for the Front Office activity; • Coordinated the team in order to fill the schedule for 24h/7, 365 days/year;

• Primary accounting;