Isaac A. Email & Phone Number

Passionate 2nd Line IT Support Engineer continuing to offer a demonstrated service of quality through a diverse customer base. Experience in troubleshooting and resolving issues with hardware, software, networking and backups. History of handling incidents with the Microsoft stack, 3rd party, server and infrastructure issues, and versed in utilising ConnectWise Manage, Automate and NinjaRMM; for time, ticket and device management.Skills of assisting end-users and stakeholders with effective communication throughout, helping to ensure an optimal experience with the Microsoft 365 Platform. Up for a challenge, with a focus in looking at the bigger picture for customers (and helpdesk), enjoying collaboration in a positive team dynamic.Member of the Chartered Institute for IT (MBCS)Professional Registration for IT Technicians (RIITech)