Senior Support Engineer
Auckland, New Zealand
Experience in delivering continuous change and improvements to IT systems. Work with the continuous delivery team to build delivery pipelines that enable fast value realisation. Develop and maintain the technical knowledge of the relevant applications and interfaces Some of the familiar systems are ServiceNow, Office365, Activate Automation System, Exchange, Active Directory - AD, Biztalk 2010 & Biztalk 2013, MYOB- Payglobal, OKTA, Zoho and various other systems.Key Objectives are:• Develop and maintain a technical knowledge of the relevant applications and interfaces• Ensure the user’s needs and application usability are actively balanced and managed• Monitor incident queues. • Complete routine systems administration work requests and change requests.• Support ad-hoc requests for information on system functionality. • Provide assistance and advice as required regarding functionality and use of systems• Maintain relevant knowledge base articles and associated systems documentation