Cranial Product Management Engineer
CurrentMaintained work instruction and best practice documentation. Trained employees on areas of expertise. Identified and resolved workflow and process constraints. Ensured efficient workflows are in place and appropriate resourcing is allocated. Identified potential product risk and take preventive action to control them. Investigated customer complaints, perform root cause analysis, and implement mitigation controls. Created marketing material. Regularly report on KPI’s, tracked trends. Worked with distributors to assess partnership and communication channels. Monitored market trends and identify opportunities.