Alexander Schmidt
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Alexander Schmidt Email & Phone Number

Head of IT Service Management at Sympany Services AG, Founder and ITIL 4 Trainer at Value Insight and ITIL Ambassador by passion at PeopleCert
Location: Allschwil, Basel-Country, Switzerland 12 work roles 2 schools
1 work email found @panalpina.com LinkedIn matched
✓ Verified Jun 2026 4 data sources Profile completeness 100%

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Current company
PeopleCert
Role
Head of IT Service Management at Sympany Services AG, Founder and ITIL 4 Trainer at Value Insight and ITIL Ambassador by passion
Location
Allschwil, Basel-Country, Switzerland
Company size
392 employees

Who is Alexander Schmidt? Overview

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Quick answer

Alexander Schmidt is listed as Head of IT Service Management at Sympany Services AG, Founder and ITIL 4 Trainer at Value Insight and ITIL Ambassador by passion at PeopleCert, a company with 392 employees, based in Allschwil, Basel-Country, Switzerland. AeroLeads shows a work email signal at panalpina.com and a matched LinkedIn profile for Alexander Schmidt.

Alexander Schmidt previously worked as ITIL Ambassador at Peoplecert and Head of IT Service Management at Sympany. Alexander Schmidt holds Technical School Diploma, Electrical And Electronics Engineering from Trefort Ágoston Kéttannyelvű Szakközépiskola.

Company email context

Email format at PeopleCert

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{first}.{last}@panalpina.com
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Profile bio

About Alexander Schmidt

Passionate advocate of agile service management practices with a background as ITIL 4 trainer.Inspired by finding new ways of working while keeping the focus on the most important principle...customer value through optimized IT value streams.Specialties include:- Agile leadership- Planning, design and implementation of optimized ITSM processes- Coaching and guidance of all affected process practitioners / managers- Arrangement, coordination and delivery of ITIL 4 training courses (passionate about this)I like to keep everything as simple as possible, applying a pragmatic, customer value and outcome-oriented approach during my work. I believe in the practices of modern IT Service Management and Agile methodologies like empowering local teams for decentralized decision making or applying an iterative approach whenever possible.

Listed skills include Itil V3 Foundations Certified, Microsoft Certified Professional, Windows 7, Windows 8.1, and 24 others.

Current workplace

Alexander Schmidt's current company

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PeopleCert
Peoplecert
Head of IT Service Management at Sympany Services AG, Founder and ITIL 4 Trainer at Value Insight and ITIL Ambassador by passion
athens, attiki, greece
Website
peoplecert.org
Employees
392
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12 roles

Alexander Schmidt work experience

A career timeline built from the work history available for this profile.

Itil Ambassador

Current
Peoplecert

Basel, Switzerland

Apr 2024 - Present

Head Of It Service Management

Current
Sympany

Basel, Switzerland

Nov 2020 - Present

Service Delivery Manager

Dbi Services

Basel Area, Switzerland

Mar 2020 - Oct 2020

Governance Responsible And It Sm Applications Team Leader

Panalpina

Basel Area, Switzerland

  • ITSM Application Team Lead:
  • Lead the application development team with a continuous focus on value
  • Translate the agreed application footprint into actions and set priorities.
  • Ensure software vendor meets expectations and provide direction
  • Obtain and maintain excellent product knowledge from the software provider
  • Act as interface between the demand functions and software provider
Jan 2019 - Jan 2020

Corporate It Strategy & Design Service Manager

Panalpina

Basel Area, Switzerland

  • Implementation of state-of-art ITSSM Solution
  • Design and ownership of Major Incident Process for core business applications
  • Promoting an IT service culture
  • Overseeing development of ITSM-based management processes and controls to ensure quality is maintained to meet business objectives
  • Promoting service improvements on an ongoing basis to improve quality and customer satisfaction with IT services
  • Reviewing service metrics (KPIs) that identify the success of the services being utilized and coordinate implementation of changes
Jan 2016 - Dec 2018

Ict Technician

Universitätsspital Basel

Basel Area, Switzerland

  • Handling of user support requests
  • Acting as local on-site support
  • Planning and delivery of internal training courses
Sep 2015 - Jan 2016

Deputy Training Lead

Cognizant

Hungary

  • Besides my original trainer task, I have been trusted with the organization of Team Events
  • Preparation of management reports
  • Communication with the management in any training related topic
Apr 2015 - Jul 2015

It Trainer

Cognizant Technology Solutions

Hungary

  • Planning, coordinating and holding of IT (Hardware, Windows 7 and 8, Networking, Office 2010 and 2013), ITIL v3 Foundation and Softskill trainings
  • Supervision of training related communication
  • Reporting and documentation of basic and refresher training status
Dec 2013 - Apr 2015

It Trainer

It Services Hungary Kft.

Hungary

  • Planning, coordinating and holding of IT (Office 2003-2010, Windows XP-7, Hardware, Network), ITIL v3 Foundation and Softskill trainings
Apr 2012 - Dec 2013

System Administrator

It Services Hungary Kft.

Hungary

  • Daily operation of T-Systems business applications and user/account control for these according to ITIL
Oct 2010 - Apr 2012

Service Desk Agent

It Services Hungary Kft.

Hungary

  • 1st level call handling, customer contact.
  • Solving of first-fix incidents according to ITIL Incident Management
  • Planning and holding of group intern training sessions.
Aug 2008 - Oct 2010
Team & coworkers

Colleagues at PeopleCert

Other employees you can reach at peoplecert.org. View company contacts for 392 employees →

EK Eirini Kyriakidou Eirini Kyriakidou Colleague at PeoplecertNáousa, Central Macedonia, Greece, Greece View → EB Eirini Bratsaki Eirini Bratsaki Colleague at PeoplecertAthens, Attiki, Greece, Greece View → CL Costas Likos Costas Likos Colleague at PeoplecertPeristéra, Attiki, Greece, Greece View → TM Thanos Moraitinis Thanos Moraitinis Colleague at PeoplecertKifisiá, Attiki, Greece, Greece View → DT Dimitris Tokas Dimitris Tokas Colleague at PeoplecertAthens Metropolitan Area, Greece View → AK Apostolos Koromilas Apostolos Koromilas Colleague at PeoplecertGreece, Greece View → VS Vasilis Skliris Vasilis Skliris Colleague at PeoplecertAthens, Attiki, Greece, Greece View → LK Lida-Aikaterini Kefala Lida-Aikaterini Kefala Colleague at PeoplecertThessaloniki, Central Macedonia, Greece, Greece View → OO Omasan Omereye Omasan Omereye Colleague at PeoplecertAlicante, Valencian Community, Spain, Spain View → EB Eva Berki Eva Berki Colleague at PeoplecertAthens, Attiki, Greece, Greece View →
2 education records

Alexander Schmidt education

Technical School Diploma, Electrical And Electronics Engineering

Trefort Ágoston Kéttannyelvű Szakközépiskola

Basic School, Basic School Certificate

Beszédes József Általános Iskola

Activities and Societies: English faculty

FAQ

Frequently asked questions about Alexander Schmidt

Quick answers generated from the profile data available on this page.

What company does Alexander Schmidt work for?

Alexander Schmidt works for PeopleCert.

What is Alexander Schmidt's role at PeopleCert?

Alexander Schmidt is listed as Head of IT Service Management at Sympany Services AG, Founder and ITIL 4 Trainer at Value Insight and ITIL Ambassador by passion at PeopleCert.

What is Alexander Schmidt's email address?

AeroLeads has found 1 work email signal at @panalpina.com for Alexander Schmidt at PeopleCert.

Where is Alexander Schmidt based?

Alexander Schmidt is based in Allschwil, Basel-Country, Switzerland while working with PeopleCert.

What companies has Alexander Schmidt worked for?

Alexander Schmidt has worked for Peoplecert, Sympany, Value Insights - Agile Coaching And Training In Switzerland, Dbi Services, and Panalpina.

Who are Alexander Schmidt's colleagues at PeopleCert?

Alexander Schmidt's colleagues at PeopleCert include Eirini Kyriakidou, Eirini Bratsaki, Costas Likos, Thanos Moraitinis, and Dimitris Tokas.

How can I contact Alexander Schmidt?

You can use AeroLeads to view verified contact signals for Alexander Schmidt at PeopleCert, including work email, phone, and LinkedIn data when available.

What schools did Alexander Schmidt attend?

Alexander Schmidt holds Technical School Diploma, Electrical And Electronics Engineering from Trefort Ágoston Kéttannyelvű Szakközépiskola.

What skills is Alexander Schmidt known for?

Alexander Schmidt is listed with skills including Itil V3 Foundations Certified, Microsoft Certified Professional, Windows 7, Windows 8.1, Bmc Remedy Ticketing System, Hp Service Center, Hp Service Manager, and Microsoft Office.

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