Missive exists to help you navigate the complex marketing technology landscape. We design platform and MarTech stack solutions, implement and build, and optimise for performance and ROI. We focus on capability management, ensuring your teams have the skills and capabilities needed to use the tools to solve real marketing and business needs. We're platform and product-agnostic, work in partnership with your creative and media agency, and provide an unbiased view of your MarTech ecosystem with no incentivized partner agreements distorting our advice. Our specialisations include:* CRM & ESP - including Salesforce Marketing Cloud, MailChimp and many others* MarTech ecosystems - including marketing operations, reporting & insights, and capability management* Digital transformation - including blockchains, CX, and A.I

Citrus was a specialist retention marketing agency, delivering marketing & loyalty strategy consulting and Salesforce Marketing Cloud technical services.Our team worked with Salesforce Marketing Cloud every day, helping our clients achieve their marketing and business goals - we aimed for transformational changes and we built an amazing team of people to deliver.As the Operations Manager, my role was to run the day to day operations of the business across our offices in Melbourne, Sydney & Adelaide.My focus was operational capability and profitability; making sure we had the right people able to perform the right functions, and the right processes to make those functions as profitable and as possible - all while maintaining a healthy team and culture.Internal toolchains, process design & implementation, team management, hiring & HR, NPS and financial forecasting were my day to day, along with working as part of the senior leadership team to define longterm business strategy and the resulting tactical executions.I am Salesforce Marketing Cloud certified for the Foundation & Implementation paths.

While taking some time off to work in Daddy Daycare, I started a company to keep my head in the game and try out some media and mobile game ideas. I created proof of concepts, financial & business models and worked with some incredibly talented artists and developers.

As the Digital Operations Manager I helped build a new digital delivery team within JWT, focusing on project management processes, technology capability and integration with the creative teams.

My role at GPY&R evolved over time, from project delivery in the beginning to operations and team management at the end. Working across several massive digital accounts, I grew the team 5x larger than it was when I started, and oversaw the delivery of substantial increases in project revenue. All the while building the processes needed to help the team, and the agency as a whole, integrate a far larger and more sophisticated digital delivery capacity.

At DDB I scoped, specified and delivered digital projects for clients such as Telstra, Sensis, Fosters and Michelin.Strategic thinking and a healthy dose of creativity were required while working in an integrated agency environment.

Project management, new business development for new and existing clients, proposal and tender writing, strategic analysis & consulting and account management.