Asheki Spooner Email & Phone Number

Jamaica

New York, United States

United States

In my role as Property Manager at Wander, I oversee the daily operations and management of a portfolio of short-term vacation rentals. My key responsibilities include: • Maintaining and enhancing the value of Wander’s properties while ensuring an exceptional guest experience. • Coordinating closely with the concierge team to address guest inquiries, complaints, and requests to deliver seamless service. • Managing property maintenance and repairs, including scheduling preventative maintenance and routine inspections to address any issues promptly. • Building and managing strong relationships with contractors and service providers to ensure high-quality service and upkeep. • Preparing and managing property budgets, handling financial reporting, and maintaining detailed records. • Preparing quotes for owner approval and ensuring all financial decisions align with the long-term goals of the properties.Through a blend of proactive management and attention to detail, I strive to ensure that Wander’s properties offer the best possible experience for guests while maintaining operational excellence.

Florida, United States

• Conducted training on 8 different CRMs and an agile workflow utilising ClickUp to optimise communication between customer success/sales teams and clients, ensuring efficient and effective service delivery.• Assisted over 86 start-ups and small businesses with customer success, engagement, branding, sales, and overall business development to ensure long-term customer satisfaction and loyalty.• Designed and executed global communication strategies on various platforms, reaching 2.9M customers, to ensure consistent messaging and engagement with the brand.• Collaborated with marketing managers and customer service representatives to identify and plan testing opportunities to improve customer experience.• Worked closely with cross-functional teams to share customer feedback, resolve urgent issues and contribute to wider team/company projects.• Engaged with clients during the pre-strategy phase to understand their objectives, and developed comprehensive communication strategies to achieve desired results.• Developed and monitored KPIs for various companies and support teams to ensure goals were met or exceeded, and proactively addressed potential issues to maintain high customer satisfaction levels.

Clarendon, Jamaica

• Monitored customer health to identify and proactively address potential issues, ensuring high customer satisfaction and minimizing churn.• Conducted competitive research and benchmarking to understand the target audience and goals better, enabling the development of effective customer success strategies. • Developed, maintained, and managed strong customer relationships to understand their needs and provide guidance and support. Made recommendations for improvement when necessary, ensuring long-term customer satisfaction and loyalty.• Collaborated with marketing and sales teams to create compelling multi-dimensional solutions that delivered exceptional value to consumers and resellers, driving revenue growth and enhancing brand image.• Created a cross-channel social media platform on Facebook and Instagram to engage different customer segments, resulting in over $200M in annual incremental revenue.• Moderated user-generated content to ensure all engagement with the brand was appropriate and amplified the company mission and message, enhancing brand reputation and customer trust.

California, United States

• Managed inbound calls from potential customers and utilised scheduled calls to convert leads into sales while ensuring excellent customer service and satisfaction.• Collaborated closely with Sales/Support teams to provide seamless customer experience and transfer of clients needing my assistance.• Designed and implemented a CRM and Agile Workflow using project management tools like Click-Up, resulting in a 21% increase in overall employee productivity and collaboration.• Established automated, trigger-based messaging sequences to follow up with clients and monitor their perception of services, ensuring successful onboarding and continued customer satisfaction.• Managed a team of 3 employees and 20 contractors, ensuring team members were equipped to deliver excellent customer service and meet performance goals.• Orchestrated a successful Yoga Teacher Training Programme, increasing sales by 85% and achieving 100% customer retention over 12 weeks.• Boosted customer engagement on digital channels by 104%, leveraging CRM development and maintenance to actively analyse and manage customer interactions.• Implemented various social media campaigns, increasing following by 38% and engagement by an impressive 2916%.

California, United States

• Provided top-notch administrative support, including scheduling, calendar management, and coordinating communications via phone and email, ensuring seamless interactions with clients and colleagues.• Prepared various reports, agendas, and correspondence, and assisted with drafting minutes for meetings, ensuring clear communication and accurate record-keeping.• Maintained and updated the company website and financial records for students, ensuring 100% confidentiality and accuracy of information.

Kingston, Jamaica

• Implemented cross-channel marketing and advertising campaigns' increasing county programme visibility by 16%• Handled B2B and B2C client marketing and social media campaigns, from planning to optimization, improving sales and customer satisfaction by 26%.

Kingston, Jamaica

Led and supervised a team of eight (8) sales agents and three (3) marketing associates while implementing Wati.io, a new communication software, to execute sales campaigns and engage customers. As a result, overall sales increased by 19%, and the response rate improved by 71%.• Developed and executed effective digital marketing content strategies that significantly increased organic website traffic by 79% over 5 months, driving brand awareness and customer engagement.• Designed and implemented CRM tools to track and report sales operations activities, improving efficiency and overall business workflow.• Conceptualized and executed website and WhatsApp marketing campaigns, creating a unique brand voice and increasing brand awareness, increasing customer engagement and loyalty.• Assisted with gathering, merging, and updating customer data, improving data accuracy and overall business efficiency.

Ely, England, United Kingdom

Bachelor Of Arts - Ba, Communication And Media Studies

Study of Communications with an emphasis in Law and Public Relations

Bachelor Of Science - Bsc, Criminal Justice

Activities and Societies: HuBBS, Debating & Literary Society, NCU Debate Team

High School, Accounting

Activities and Societies: Healthy Lifestyle Club, 4-H Club, Inter-School Christian Fellowship (ISCF) Club, Debate Team, Quiz.