Asheki Spooner Email & Phone Number

New York, United States

United States

• In my role as Property Manager at Wander, I oversee the daily operations and management of a portfolio of short-term vacation rentals. My key responsibilities include:
• Maintaining and enhancing the value of Wander’s properties while ensuring an exceptional guest experience.
• Coordinating closely with the concierge team to address guest inquiries, complaints, and requests to deliver seamless service.
• Managing property maintenance and repairs, including scheduling preventative maintenance and routine inspections to address any issues promptly.
• Building and managing strong relationships with contractors and service providers to ensure high-quality service and upkeep.
• Preparing and managing property budgets, handling financial reporting, and maintaining detailed records.

Florida, United States

• Conducted training on 8 different CRMs and an agile workflow utilising ClickUp to optimise communication between customer success/sales teams and clients, ensuring efficient and effective service delivery.
• Assisted over 86 start-ups and small businesses with customer success, engagement, branding, sales, and overall business development to ensure long-term customer satisfaction and loyalty.
• Designed and executed global communication strategies on various platforms, reaching 2.9M customers, to ensure consistent messaging and engagement with the brand.
• Collaborated with marketing managers and customer service representatives to identify and plan testing opportunities to improve customer experience.
• Worked closely with cross-functional teams to share customer feedback, resolve urgent issues and contribute to wider team/company projects.
• Engaged with clients during the pre-strategy phase to understand their objectives, and developed comprehensive communication strategies to achieve desired results.

Clarendon, Jamaica

• Monitored customer health to identify and proactively address potential issues, ensuring high customer satisfaction and minimizing churn.
• Conducted competitive research and benchmarking to understand the target audience and goals better, enabling the development of effective customer success strategies.
• Developed, maintained, and managed strong customer relationships to understand their needs and provide guidance and support. Made recommendations for improvement when necessary, ensuring long-term customer satisfaction.
• Collaborated with marketing and sales teams to create compelling multi-dimensional solutions that delivered exceptional value to consumers and resellers, driving revenue growth and enhancing brand image.
• Created a cross-channel social media platform on Facebook and Instagram to engage different customer segments, resulting in over $200M in annual incremental revenue.
• Moderated user-generated content to ensure all engagement with the brand was appropriate and amplified the company mission and message, enhancing brand reputation and customer trust.

California, United States

• Managed inbound calls from potential customers and utilised scheduled calls to convert leads into sales while ensuring excellent customer service and satisfaction.
• Collaborated closely with Sales/Support teams to provide seamless customer experience and transfer of clients needing my assistance.
• Designed and implemented a CRM and Agile Workflow using project management tools like Click-Up, resulting in a 21% increase in overall employee productivity and collaboration.
• Established automated, trigger-based messaging sequences to follow up with clients and monitor their perception of services, ensuring successful onboarding and continued customer satisfaction.
• Managed a team of 3 employees and 20 contractors, ensuring team members were equipped to deliver excellent customer service and meet performance goals.
• Orchestrated a successful Yoga Teacher Training Programme, increasing sales by 85% and achieving 100% customer retention over 12 weeks.

California, United States

• Provided top-notch administrative support, including scheduling, calendar management, and coordinating communications via phone and email, ensuring seamless interactions with clients and colleagues.
• Prepared various reports, agendas, and correspondence, and assisted with drafting minutes for meetings, ensuring clear communication and accurate record-keeping.
• Maintained and updated the company website and financial records for students, ensuring 100% confidentiality and accuracy of information.

Kingston, Jamaica

• Implemented cross-channel marketing and advertising campaigns' increasing county programme visibility by 16%
• Handled B2B and B2C client marketing and social media campaigns, from planning to optimization, improving sales and customer satisfaction by 26%.

Kingston, Jamaica

• Led and supervised a team of eight (8) sales agents and three (3) marketing associates while implementing Wati.io, a new communication software, to execute sales campaigns and engage customers. As a result, overall.
• Developed and executed effective digital marketing content strategies that significantly increased organic website traffic by 79% over 5 months, driving brand awareness and customer engagement.
• Designed and implemented CRM tools to track and report sales operations activities, improving efficiency and overall business workflow.
• Conceptualized and executed website and WhatsApp marketing campaigns, creating a unique brand voice and increasing brand awareness, increasing customer engagement and loyalty.
• Assisted with gathering, merging, and updating customer data, improving data accuracy and overall business efficiency.

Ely, England, United Kingdom

Bachelor Of Arts - Ba, Communication And Media Studies

Study of Communications with an emphasis in Law and Public Relations

Bachelor Of Science - Bsc, Criminal Justice

Activities and Societies: HuBBS, Debating & Literary Society, NCU Debate Team

High School, Accounting

Activities and Societies: Healthy Lifestyle Club, 4-H Club, Inter-School Christian Fellowship (ISCF) Club, Debate Team, Quiz.