Ashutosh S. Email & Phone Number

Montreal, Qc, Ca

Montreal, Qc, Ca

Kitchener, Ontario, Canada

1. Spearheaded the development and launch of two e-commerce stores, MyScalpCare™ and a Halloween-themed seasonal store, from concept to deployment.2. Focused on user experience design, secure payment integration, and accurate inventory management, ensuring robust security and seamless customer experience.3. Designed and executed seasonal marketing campaigns, utilizing SEO and social media strategies to increase store engagement and sales.4. Implemented cybersecurity measures across stores to protect sensitive data and enhance overall system integrity.

Gurugram, Haryana, India

T-Mobile - Concentrix Daksh Pvt. ltd.In my role as a Technical Support Specialist for T-Mobile US, I provided remote assistance to customers and clients, resolving network connectivity issues through chatbots and email. My role involved diagnosing and troubleshooting Wi-Fi problems, communicating network outages, and assisting customers with connection setups. I also played a key role in pitching and upselling devices, contributing to the company’s sales goals while maintaining high levels of customer satisfaction.RESPONSIBILITY1. Led the resolution of customer and client issues related to network connectivity through website chatbots and email queries.2. Diagnosed and troubleshooted complex WiFi connectivity problems from the backend, ensuring high levels of customer satisfaction.3. Communicated network outages to customers and provided step-by-step guidance for connection setups.4. Enhanced customer relationships by pitching and upselling devices and services, contributing to sales targets.5. Collaborated with cross-functional teams to implement effective technical solutions and improve customer experience.

Gurugram, Haryana, India

As a Social Media Advisor for Airtel Cybernet, I managed customer inquiries and issues related to network connectivity across major social media platforms, including Twitter, Facebook, and Instagram. My role involved troubleshooting WiFi problems, informing customers about network outages, and providing step-by-step assistance for connection setup. I consistently delivered professional and effective communication through retweets, posts, and direct messages to resolve customer concerns promptly.RESPONSIBILITY1. Resolved customer issues related to network connectivity and WiFi troubleshooting through backend systems.2. Communicated network outages and provided timely updates to customers, ensuring transparency and customer satisfaction.3. Assisted customers in setting up connections via social media platforms like Twitter, Facebook, and Instagram.4. Crafted and delivered responsive customer service messages through retweets, posts, and direct messages, maintaining a professional and helpful online presence.

Gurugram, Haryana, India

As a Remote Support Coordinator at Allianz Worldwide, I managed and coordinated assistance services during the COVID-19 pandemic. My responsibilities included overseeing RSA services for emergency vehicles, ensuring timely support, and developing communication protocols for remote teams. I also managed customer communications for insurance claims, ensuring clarity and customer satisfaction.RESPONSIBILITY1. Coordinated remote assistance services such as towing trucks, medical assistance, and technician support for emergency vehicles during the COVID-19 pandemic.2. Managed RSA services for accidental and breakdown situations, ensuring timely and effective assistance.3. Developed and maintained communication protocols to enhance collaboration among remote teams and streamline customer interactions.4. Drafted and managed customer communications for insurance claims, providing clear and concise information.

New Delhi, Delhi, India

Initially joined as an intern, I quickly advanced to the role of WordPress Developer, managing the hosting environment and developing the company’s main website using WPLMS. I was responsible for creating and maintaining multiple client websites, including a static photography site, a business site for Melamine Crockery, and an e-commerce platform for AyurdarshanHealthcare. My role encompassed end-to-end project management, ensuring responsive design and a seamless user experience.RESPONSIBILITY1. Managed Hosting C-Panel and maintained the organization’s primary website.2. Designed and developed the main company website from scratch using WPLMS to support their training courses for students and professionals.3. Listed and updated courses on the website, ensuring accurate and timely content updates.4. Customized and maintained the website as per evolving requirements, ensuring a responsive and user-friendly experience.5. Developed additional websites for clients, including a static photography website and a business website for Melamine Crockery.6. Designed and developed a fully functional e-commerce website for Ayurdarshan Healthcare, including payment setup and product listings.

New Delhi, Delhi, India

1. Designed and developed websites from scratch using HTML, CSS, PHP, and WordPress.2. Created custom logos and ensured high-quality visual design for all projects.3. Deployed websites and configured HTTPS server SSL in Nginx to ensure secure connections.4. Worked extensively with the Genesis framework in WordPress to build and customize themes.5. Managed full project lifecycle from initial design concepts to final deployment and support.6. Key Project: Designed and developed a complete website for a school, including layout, logo design, and deployment.

Postgraduate Certificate, Cybersecurity Degree, A

Activities and Societies: During my time at Canadore College, I actively participated in lab-based projects that involved working.

Bachelor'S Degree, Computer Application