Ben Steele, Capm, Csm Email & Phone Number

Portola, CA, US

United States

• Manage the business operations team; hiring, training, coaching, appraisals, mentorship, discipline
• Oversee contract management (IntelAgree), payroll prep (BBO), billing (NetSuite), collections(Versapay), accounts payable, CRM upkeep (BullHorn) and VMS processing
• Project work includes implementing new time and expense tracking systems (BBO/ChromeRiver),implementing new learning management system (Litmos), overhauling of business operationsprocesses, and project coordination.
• Decreased weekly operations task time by 20%, outstanding invoice totals by over 90%, and improvedprocesses for greater accuracy in billing, reducing debt and improving revenue flow
• Selected as 2023 Operational Excellence Award Winner, 2022 Q3 Employee of the Quarter

Teach capstone course Business and Finance. Lead volleyball program and coach Varsity Volleyball.

Portola, CA

• Oversaw the first profitable stretch in organization history by reducing overall spending, decreasingemployee turnover, increasing volunteer engagement, improving adoption rates, improving HRcompliance and.
• Managed all shelter staff (onboarding, training, coaching, offboarding) overseeing all day-to-dayoperations, budgeting and finances, inventory, HR processes, IT solutions, and facility maintenance
• Projects completed include overhauling day-to-day workflows and digitizing all records, decreasing stafftask time by 33% and improving internal record-keeping practices
• Continuous reporting to the Board of Directors on progress as well as regular advising of finances,strategic direction, and organizational policies

Portola, CA

• Projects completed include overhauling program expectations, developing new curriculum, andimproving internal policies and procedures, resulting in a 20% increase in participant survey scores
• Managed day-to-day operations of campus, coordinating efforts of multiple departments and managingall aspects of the education team, including hiring, training, coaching, appraisals and offboarding
• Organizational leader in diversity, equity and inclusion, selected to attend national conferences toimplement best practices and improve organizational culture

Sausalito

Managed 10 person team - onboarding, training, supporting and appraisals. Improved communication processes to improve client satisfaction. Oversaw daily operations and handled high-level guest issues. Utilize CRM software SalesForce and Active. Mentored high school interns. Coordinated school communication.

Angelus Oaks, California

• Conduct education programs for children ages 10 – 12 in group sizes varying from 10 – 18
• Lead instructional nature hikes introducing and teaching science concepts to meet California Science Content Standards
• Lead group activities of more than 100 students
• Maintain and inventory individual project area as well as general facilities
• Participate in biweekly staff in-services to promote growth in employees
• Recognition: Instructor 42 (Peer voted award for excellence) and high scores on seasonal teaching evaluation

Bald Head Island, North Carolina

• Designed, planned, and executed curriculum for science education camps ages 4-6, 7-10, & 11-14
• Led environmental education programs for diverse audiences, including live animal handling
• Conducted research project on benefits of reintroducing native dogwoods to Bald Head Island
• Worked front desk handling inquiries, collecting program fees, and monitoring program attendance
• Assisted in administrative work and inventory processing

Raleigh, North Carolina

• Managed shift and daily store operations including banking duties
• Trained and managed new staff members