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I am well versed in customer-focused business operations. Whether it is ensuring customer success, support, implementation, or sometimes retaining, I have been involved in all aspects of managing customer relationships.Working for small businesses and startups, in addition to working for corporations, has afforded me the opportunity to see many different ways to support customers. While the tools and team sizes may be different, the goal of ensuring exceptional customer experiences remains the same.
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Product ManagerClearvoicePhoenix, Az, Us
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Associate Product ManagerClearvoice Jul 2023 - Present・Work with Engineering team to plan and deploy updates and new functionality to ClearVoice Platform・Analyze data to see to measure key success metrics, build informative dashboards, and plan new product features based on user actions within ClearVoice and other platforms・Work to incorporate AI into workflows to increase efficiency of manual tasks・Automate internal workflows and alerts to enhance cross-departmental communications
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Product Support EngineerClearvoice Feb 2020 - Jul 2023Phoenix, Arizona, United States・Support customers, freelancers and employees in their use of the ClearVoice platform to create impactful content marketing content. ・Automated support chat, ticketing and other crucial support workflows to ensure timely response and resolution.・Created help center and internal documetation to allow users to access self-help resources
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Implementation And Support ManagerNoteswift Sep 2018 - Feb 2020Phoenix, Arizona AreaSupport customers post sale through install and with any issues using the software during the life of their subscription.• Automation of process from sales to implementation to support through CRM• Launched self-implementation process for customers to speed up customer launch• Created process documentation for implementation, training and support of customers• Created self-paced training videos for clients• Worked with vendor partners to improve relationships -
Independent ContractorBrendon White Contracting Mar 2018 - Feb 2020Phoenix, Arizona AreaAssist small businesses by focusing on services that they need help getting running, or supporting while they cannot hire full-time employees for those roles.Worked on projects in the areas of customer support, graphic design, web design, implementation of software, process development/documentation. The goal is to put systems in place that can be scaled and grown as the businesses grow.
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Customer Support ConsultantIdexx Apr 2018 - Sep 2018Supporting customers of IDEXX US Reference labs
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Implementation & Logistics ManagerCubex Llc Mar 2017 - Dec 2017Phoenix, ArizonaManaged the pre-implementation, purchasing, and inventory teams to fulfill customer deliverables from sales to onsite install/training.- Implemented inventory tracking for all parts and equipment- Created processes to improve shipping, receiving of customer assets- Improved refurbishment process- Worked to begin documenting departmental costs vs revenue -
Customer Support ManagerCubex Llc Jan 2015 - Mar 2017Phoenix, Arizona AreaWork cross-departmentally to ensure customer needs are being met and support requests are being answered in a timely manner to achieve department KPIs and company goals.- Manage the support department personnel day-to-day- Scheduling employees to meet support request volume- Provided performance reviews employees- Run weekly/monthly metrics to measure and showcase departmental success- Develop department processes and procedures to enhance customer experience
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Lead Support SpecialistCubex Llc Jun 2011 - Dec 2014Tempe, AzWorking with multiple accounts on process improvement, full utilization of inventory management solution, and workflow adjustment to improve compliance and reduce spending.-Help with day-to-day supervision of support department employees-Special account management for large clients or pilot accounts-Travel to client sites for consultation and process improvement-New hire training-Extensive work with database troubleshooting and identifying data issues (SQL)
Brendon White Skills
Brendon White Education Details
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Business And Political Science -
Brophy College PreparatoryDiploma
Frequently Asked Questions about Brendon White
What company does Brendon White work for?
Brendon White works for Clearvoice
What is Brendon White's role at the current company?
Brendon White's current role is Product Manager.
What is Brendon White's email address?
Brendon White's email address is bw****@****ice.com
What is Brendon White's direct phone number?
Brendon White's direct phone number is +148096*****
What schools did Brendon White attend?
Brendon White attended Arizona State University, Brophy College Preparatory.
What are some of Brendon White's interests?
Brendon White has interest in Politics, Education, Environment, Science And Technology, Health.
What skills is Brendon White known for?
Brendon White has skills like Microsoft Office, Microsoft Sql Server, Salesforce.com, Gotomeeting, Project Management, Key Account Management, Customer Solutions, Consultation, Hipaa Trained, Inventory Management, Data Analysis, Written And Oral Presentation Skills.
Who are Brendon White's colleagues?
Brendon White's colleagues are Ilyass El Bohdidi, Tracy Carlson, Lucia Romano, Mba, Jd Metz, Edward King, Articles Of All Kinds, Troy Mullaney.
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Brendon White
Royal Oak, Mi1abb.com -
1horizontech.com1 +143485XXXXX
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