A team lead for Global-IP with an advanced understanding and troubleshooting / recovery know how, of the Global IP Network Management Center (NMC), supported networks; in a 24 x 7 x 365 NOC.- Cisco ASR 9000, GSR 12000, Catalyst 6509- Juniper MX Series, PTX Series- Tellabs 8860 MSR- ALU/Nokia 7450/7750/7950 routers- Trunk/NNI failures, Hardware Failures, Interface / Hardware Errors, Latency / Packet Loss, Loss of Visibility, Configuration Mismatch Alerts.- Engages appropriate peer teams or support orginizations (internal/external) withdocumented data to support efforts to expedite resolution with IndividualCase Basis(ICB) support from Sr Engineer or Management. Supports peer engineers as needed.- Full understanding of ticket types and priorities - Chronic, Loss of Diversity, Customer Affecting, Priority 0-4. Independently drives issues to resolution via support engagement or escalation processes as needed.- Full understanding of the internal applications and tools: vRepair/ETMS, Sevone / Splunk, Kirke, Jumpservers (Scripts), DTI/CLR/BGW/SNM, COEP/PICS, IMPACT/EVENT MGR, ECHO/GCNS, 1Automation, and Vendor Support Portals (e.g., Cisco/Juniper/Nokia).- Fully understands health of the network KPIs and drives resolution independently to meet the targets (e.g., TROS, LOD).- Provides detailed summary of the problem including applicable commands with results, Plan of Action (POA), as well as accurately recording the detailed event information and resolution cause codes.- Properly follows KIRKE (Break Fix / Maintanance) Processes and ensures they are submitted with proper MOPs within the correct time frame based on ticket type.- Independently leads and supports outage bridges; engages leadership asnecessary and leverages the outage checklist.

•Cisco Field Engineer (FE) - Installation, troubleshooting, and maintenance of Cisco UCS servers, routers, switches, and other network equipment.• Lead Independent Contractors through various installation projects with high standards. •Installation and maintenance of telephony equipment and circuits.•Site surveys and site audits•Hands-on troubleshooting support for telephony systems (VOIP, PBX, Key Systems).

Conducted site surveys to offer technical expertise for the construction of new designs andplans of IT/DS3 modernizations of Army Reserve sites throughout the United States and USTerritories. All, while ensuring compliance with the Army Reserve IT Manual, Army ReserveCenter of Standardization, UFC, I3A, NEC, ANSI, TIA, EIA and BICSI standards.

• Responsible for scheduling, transportation and logistics for projects throughout the battlefield in Afghanistan.• Trained veteran and incoming personnel for mission safety and completion, to the highest standards. • Instal lead with Deploying Microwave Line-of-Site (MLoS) systems throughout Afghanistan, while ingestingvideo encoders (to enable remote viewing of elevated sensor feeds, through a securednetwork).•Configured, deployed and troubleshooted network equipment.•Monitored various network nodes and enclaves to maintain maximum uptime of all network assets with the use of some of the popular networking tools: Solarwinds, Orion, Route Explorer and SNMPc.

• Team leader• Unit Armorer. • Supervised and reviewed the work of those under me• Trained individuals and teams in firearms drills and with the basic use and maintenance of firearms.• Counseled individuals on personal and performance goals• Lead teams of over 20 personnel in installation and maintaining of telecommunications equipment and structured cabling to include copper and fiber optic. From building out the MDFs and IDFs to installing end user's equipment. • Tactical & non-tactical.

• Expedited and routed movement of incoming and outgoing cargo and freight shipments around the globe. • Worked with the airlines, freight forwarders, and customs authorities to ensure efficient and secure transportation of cargo. • Responsible for the daily flight operations for the cargo. • Reviewing import and export documents, creating shipping documents, and tracking shipping details. • Insured the warehouse had what they needed to build the pallets and containers within specifications to each particular aircraft and to transport the cargo to the ramp safely at specified times.

• Made dreams come true.