Lead a team consisting of vCIOs and Solutions Engineers to develop long-term strategic technology roadmaps with clients to achieve their technology goals and optimize productivity and efficiency

Develop long-term strategic technology roadmaps with clients to achieve their technology goals and optimize productivity and efficiency

• Original developer of website using Joomla as the CMS and Artisteer design software• Provide technical input and insight to CEO/President for decision making

• Manage various projects related to technological changes within the association• Manage association’s IT infrastructure and manage relationships with IT vendors on various support issues and projects• Oversee initiatives for on-premise to cloud/hosted migrations currently resulting in a 95% cloud/hosted infrastructure• Evaluate and recommend new database technologies• Prepare/deploy work stations over the network and use systems to monitor irregularities to nodes/devices• Develop reports from VPPPA databases to support membership, finance and association operations

• Provided technical support to clients on Windows-based desktop/server operating systems, networking devices, and business application• Worked with System Services technicians to troubleshoot and provide support to client networks• Created tickets for troubleshooting and escalated issues within the helpdesk, field technician, and engineering level of System Services• Used ConnectWise system to monitor/maintain client networks and responded to any incidents, downed, or over threshold areas on the network• Developed procedures on various operations to aid in troubleshooting and provided prompt support to client base• Troubleshooted issues in cloud-based and virtualized environments • Assisted with virus removal, software installations, back-up utilities and software management• Developed and assisted with implementation of a zero-cost backup plan to Executive team to redirect calls in the event of service failure to maintain productivity to company

• Assisted with computer support such as software installation/maintenance, virus removal/threat protection, backup/restoration of software and client data manipulation• Provided client access to online statement tracking (BMS FASTrack) system• Documentation of troubleshooting and tasks performed on a regular basis• Manipulated data files using various database programs and utilities to convert files from any format to company’s standard internal format• Prepared output files in a variety of printing methods and formats• Developed Standard Operating Procedures (SOPs) for various functions within the Data Processing/Operations Department

• Monitored the operation of client desktops and server systems• Diagnosed and configured client and server operating systems, Microsoft Office 2000 / 2003 / 2007, and Adobe products• Worked with various departments to troubleshoot database systems such as MS Great Plains, SQL Server 2005, and iMIS database• Performed configuration changes in Active Directory• Managed and maintained the organization’s website• Communicated with departments regarding technical changes to database and website• Coordinated technological advancements such as data migration and software/hardware upgrades• Gathered metrics and other forms of statistical data and presented findings at developmental meetings• Purchased software and hardware to enhance productivity