Ian Mcdonough Email & Phone Number

Fort Worth, Tx, Us

Fort Worth, Tx, Us

Redmond, Washington, Us

responsible for customer success through the management of program deliveries and strong customer relationships. The prevailing business priority is the customers' successful adoption and productive use of Microsoft cloud technologies.Key Accountabilities include:• Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions.• Partner with customer and Account Team to prioritize and plan customer engagements and programs across cloud and on-premise workloads.• Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization.• Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs.• Track, escalate, and plan for the remediation of technical blockers and provide engineering feedback to further our product and solutions as appropriate.

Milwaukee, Wi, Us

A Migration Velocity Manager (MVM) focuses on helping enterprise customers executing their data migration strategy to move to the Microsoft Cloud. The MVM is a resource well versed with the Migration Process knowledge & Toolset used by the Fast Track Migration team. The Migration Velocity Manager is accountable for the end-to-end migration experience for a customer and is responsible for driving migration throughput and customer satisfaction. - Act as a bridge between the migration execution team and the customer\stakeholders - Recommend best practices for key pilot migrations, and accordingly define customers velocity batch sizes, as part of the scheduling exercise - Ensure migration credentials, infrastructure , and customer is on-boarded & completed after the migrations.

Dallas, Tx, Us

Provide support for Dex YP's "Thryv" SaaS program, providing small business owners a suite of tools to manage customer relationships, sales, bookings, and their online presence.Responsible for an average of 180 to 200 accounts at any given time, providing post-sale set up, end user training, and monthly account maintenance.Positioned myself as a business adviser by developing a personal relationship with clients, understanding various industry influences for their business, and leveraging past product performance to determine opportunities for clients to utilize additional Dex YP product offeringsAct as a single point of contact for escalation, ensuring proper internal teams were leveraged to quickly resolve client issuesDuring Yellow Pages (YP) acquisition, I was selected to cross train on YP product portfolio for transition support, for my adaptability, ability to learn quickly, and produce results in an ever changing environmentAdvocate for knowledge sharing; produced course work and instructed on various internal tooling methodologies and best practices.

Arlington, Virginia, Us

Deployments:Kunar Province, Afghanistan (July 2013 - March 2014)Nangarhar Province, Afghanistan (September 2015 - June 2016)--Fusion Cell NCOIC/Senior Analyst--•Established relationships with external entities to leverage additional resources•Answered 200+ Intelligence RFIs for the Squadron and external entities, supporting operations throughout Nangarhar Province•Conducted biometrics enabled analysis to provide CI/insider threat target leads•Daily use of minimized SIGINT capabilities •Development of various "quick-turn" products as situations developed•Planned, coordinated and conducted multiple weekly intelligence briefings•Management of four Soldiers and five contract employees.--Current Operations (CUOPS) Analyst--•provided rapid analysis of events and compiled in self-built database for future use. •Planned, tracked, and controlled ISR missions, to answer Priority Intelligence Requirements (PIRs) and maintain situational awareness of the AO. Dynamically retasked ISR assets when necessary. •Provided daily briefings of various intelligence products to senior leadership. --Fusion Cell Analyst--•conducted counter IED, Threat Network, and atmospheric analysis.•Researched thousands of threat reports in order to understand enemy Tactics, Techniques and Procedures (TTPs)•Compiled and disseminated weekly INTSUM. Built and maintained daily SIGACT/SITTEMP analysis slides. •Developed target packets. •Built and briefed weekly “Deep Dives”, containing detailed analysis of threat networks, HVI’s, governance, and district perceptions.--Physical Security NCO--•Advised company commanders,first sergeants and senior leadership on arms room deficiencies, recommend changes, and assist armorers in corrective action. •Strict inspections and adherence to army SOP resulted in 100% first time pass rate for all Squadron arms rooms; an improvement of 80% over the previous year.