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• Work directly with various internal stakeholders to deliver ad-hoc analysis of raw data, statistical model development, research into emerging analytics trends, presentation development, as well as technology research.• Develops, implements, and supports methodologies, standards, and tools for analysis and data science work.• Assess data for validity and work on required data preparation with attention to detail and alignment to business requirements.• Responsible for delivering data warehouse and analytic solutions by ingesting, integrating, and curating data, building analytical solutions, and administering systems.• Collaborate with the Architecture team in the design and execution of solutions.• Assist with ETL design and development including data analysis, source-target mapping, quality profiling, change data capture, code performance.

Bogotá, Capital District, Colombia

• Head of the Speech Analytics team of the MIS&AA Dept. (Manage Information System & AdvancedAnalytics Department) of Scotia Bank’s Global Support Services team.• Built statistical and Machine Learning models that supports informed decisions based on data to improve KPIs. • Data retrieval, transformation, visualization, model construction and validation. • To build shift optimization models to maximize the service level in the call centre. • Data collection, data arquitecture and model deployment. • Retreive data using RPAs, webscrapping and APIs.• Manage SQL databases looking for the most optimal functioning of queries and information retrieval.• Creation and supervision of dashboards with the deployment of the speech analytics for the bankservice channels.

• Text mining, NLP (Natural Language Processing), categorization and analytic of customer serviceinteractions. Use of Python libraries such as Pandas, nltk, textblob, regex, and other more. Used SQLto manage big data, pandas based ETLs programmed in python to process the data to finally createdashboards using Power BI.• Responsible of building robots, RPAs, retrieve information from the web using webscrapping andAPIs.• Build speech analytics categories using CallMiner software, create python scripts to process the rawdata, managed the SQL server to store and retrieve the data each time it was needed for thedashboards.

Newark, Delaware, Estados Unidos

Research Assistant in the Dept. of Physics and Astronomy of the University of Delaware.The research was made in astronomy, more specifically in radio observations of Debris Disks orbiting nearby stars.• Constructed a model image of a Kuiper-like belt orbiting the nearby star η Cru that best-fitted theALMA Radio Telescope observations.• Used Python programming to find the best-fit model disk for the observations using the MarkovChains Monte Carlo method. The project was computed in the UD’s High Computing Cluster.• Constructed the Spectral Energy Distribution (SED) for the star by using IR photometry.• Built several Spectral Energy Distributions for nearby stars Debris Disks using IR photometry data,python programming and Markov Chains Monte Carlo method.• Constructed two-component Debris Disk model for some stars that fitted the data (Kuiper andAsteroid belt - like model).

Bogotá, Capital District, Colombia

• Laboratory assistant in a metallogenetic and mineral exploration project between the Universidad Nacionalde Colombia and the Colombian Geologic Survey.• Stream sediments sampling, heavy minerals sediment separation by density, and magnetic methods,petrography, Electron Probe Micro Analysis (EPMA), and infra red spectroscopy analysis.

Master'S Degree, Master In Analytical Intelligence For Decision Making - Analytics

Bachelor Of Science - Bs, Geology