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The lack of diversity in tech can lead to imposter syndrome, bias, and a sense of isolation that hinders your growth and ambition.Welcome to 'Beyond The Job Title Podcast,' where we shine a spotlight on the journeys of underrepresented tech professionals and allies within the SaaS industry. Join us as we delve into the personal development and career insights that have fueled their success.Discover the stories of trailblazing underrepresented SaaS founders, executives, and professionals who have broken barriers and achieved remarkable milestones. Whether you're seeking inspiration, mentorship, or actionable strategies to advance your career, our podcast is your go-to resource.Tune in to gain valuable insights, build your network, and navigate your tech career journey with confidence. Subscribe now and take the next step toward your own success in the world of tech.Ready to connect and go beyond the title?Join the community and be one of the first to know when new episodes drop.Subscribe: https://www.beyondthejobtitle.com/subscribe

Focusing on:-Getting personal health back on track-Taking care of sick parents-Supporting my wife through a rough pregnancy-Parental leave after the birth of my 2nd daughter -Relocating to a new city (Durham, NC)

Helping early-stage startups and SMBs reduce churn and increase revenue through community-led strategies. Experience spans working for B2C and B2B startups in travel, education, and SaaS.*Highlights:*Mindvalley | B2C SaaS | Edtech🎯Implemented a comprehensive recruitment and training process to onboard 25 new product ambassadors, leading to a 75% increase in customer engagement with the brand.🎯Synthesized & interpreted over 250 customer feedback surveys using SaaS tools like Typeform and Airtable to draw product usage insights, informing road-maps and goal settings, which translated into 30% improved NPS scores.🎯Managed the successful migration of a SaaS community platform from Facebook to Bettermode, resulting in a 50% increase in user engagement and a 20% decrease in customer churn rate.Teal | B2C SaaS | Careers🎯Spearheaded the planning, organization & promotion of a SaaS startup's 3-day online Summit with over 1,500 unique participants.🎯Empowered users with knowledge of Teal’s SaaS platform benefits & functions via video-based demonstrations and webinars, increasing adoption rate by 40%.🎯Facilitated personalized onboarding process for over 500 new customers in the Circle community platform, resulting in a 50% increase in user adoption and growth.myBasePay | B2B SaaS | Staffing🎯Collaborated with staffing industry influencers to host exclusive networking events, resulting in an increase of 40% in brand awareness for myBasePay’s SaaS platform.🎯Orchestrated 15 industry expert panels with 120 stakeholders leading to 3 impactful partnerships that contributed to a revenue increase of $5 million.🎯Implemented HubSpot CRM platform to automate and streamline marketing campaigns, resulting in a 30% increase in lead generation and a 20% decrease in campaign execution time.

With 250+ episodes, 800+ downloads per episode, and 150K+ subscribers, we are one of the leading podcasts in executive and thought leadership. Find my episodes 👉🏽 https://ivypodcast.com/tag/host-cesar-romero/We interview Executives and Thought Leaders from Fortune 500 and other Top Global Companies. We focus on innovative technologies, digital transformations, effective leadership strategies, and much more.

Take ownership of new customers and lead the onboarding processes to help them get up and running. Uncover opportunities for upsells/cross-sells and partner closely with our sales team. Represent the voice of the customer and facilitate customer feedback to product and marketing teams.🎯Hired, developed, and mentored a team of 15 client onboarding specialists resulting in a 30% reduction in employee turnover and saving the company $100,000 annually🎯Established and nurtured relationships with 10 strategic international vendors and partners, leading to a 30% increase in customer satisfaction scores and an 80% decrease in churn rate🎯Promoted to Global Head of Community within two years🎯Worked closely with the product team to gather customer feedback and provide insights that helped shape the development roadmap and improve product-market fit

Group Travel Company for Young People Ages 21-35🎯Directed development and implementation of 100+ customer onboardings, cumulatively receiving an average customer rating of 9.3/10 and generating over 2M in additional revenue🎯Synthesized customer feedback using SaaS tools like Typeform to identify actionable improvements in user experience and product functions, resulting in a 40% increase in renewals🎯Developed a measurable metric that correlated NPS score & customer satisfaction, resulting in an increase of 38% in season-over-season retention rate🎯Coordinated with marketing & sales teams to draft effective promotions, producing 15% reduction in acquisition expenses