Christopher Delaney Email & Phone Number

Rensselaer County, New York, United States

BD Homes Cleaning (Barsante-Delaney) is a 5 star rated high end cleaning company focused on delivering an exceptional cleaning experience from first contact to continual service delivery. My specific area of focus is to increase the enterprise value of the company through brand strategy, awareness, innovative local marketing strategies, strategic partnerships, and a strongly defined digital brand positioning. In addition, I'm responsible for areas such as pricing strategy and client life time value creation.

Tampa/St. Petersburg, Florida Area

Established the Texas market through high level recruiting and sales penetrationScaled team to producers in 21 different states with over 500 associatesAwarded as top recruiter in 2018 on a team of 80,000+Advised home office on recruiting systems

Established the Texas market through high level recruiting and sales penetrationScaled team to producers in 21 different states with over 500 associatesAwarded as top recruiter in 2018 on a team of 80,000+Advised home office on recruiting systems

Played a major role in passing Bi-Annual WHQ audit. Station had not passed an audit previously.2014 NEA Winning Spirit AwardDecember 2013 Avis Budget Group C.E.O.-National award for leadership in customer service.-Management of 750 car fleet including logistics planning for in-fleeting, de-fleeting, and all reporting procedures for security controls and proper positioning for revenues-Advanced understanding and execution of all management reports along with training fellow management team-Proven ability to coach sales process and improve agent sales penetration and contribution by revenue-Liason to local market, which helps increase district revenue sharing and fleet awarenessNPS Captain-Using data derived from guest feedback to improve flaws in processes-Creating digestible tools from complex information for various departments to understand their role in guest satisfaction and it's correlation with revenue potential and market share -Reaching out to guests on a personal basis in order to improve retention and a renewed trust in our brand-Performance is appraised and analyzed by District Manager/Regional Manager/Sales Performance Manager-Currently one of the best performing airports in the Northeast Area.Sales-Building a market for BMW and other luxury brands by protecting rates, continual employee training, recognition, and counter presence for negotiation.-Built counter incremental revenue per day to highest level in station history for Q1 2014.-Domination in share of market for annual 2013 and by a 3 point margin in Q1 2014, which is the largest in station existence. -Creation of a sales focused culture with belief in products, services, and customer service.Development-Implementation of various online classrooms and personally created trainings for the development of all leads-Implementation of improved strategic training of new hire rental sales agents in order to improve retention and potential sales

Albany, New York

Proven excellence in staff development for management responsibilities and execution of service standards/food and beverage knowledge.Superior results in operational management to reduce costs, increase marketshare in a congested market, and generation of revenue by creating marketing plans and incentivizing staff performance. End result being an increase of 25% in sales versus previous year stablized over 8 months. Identification of training needs, skill deficits, and human resource needs in order to execute action plans and increase staff engagement and retention. This also included identifying, interviewing, and selection of effective new hires.

Bachelor Of Arts (B.A.), Psychology

Bachelor Of Arts (B.A.), Psychology

Regents High Honors With Distinction

Lean/Six Sigma Certified Orange Belt, Lean Operations

Currently exceeding forecasted financial goals month over month in a successfully sustained project as a process owner and team leader.