In this role, I was responsible for establishing a technology firm addressing the requirements of small to medium size restaurants situated in South Louisiana. One of my key assignments was overseeing the entirety of business operations, spanning from identifying potential leads to executing solutions and providing ongoing assistance. It is worth mentioning that I demonstrated extensive expertise in restaurant functions and diverse SaaS technology solutions. Along with many other functions, I collaborated intimately with restaurant clientele to integrate technologies that amplified sales, streamlining operations, and curbing issues. For instance, integrating self-service kiosks, mobile applications, and other ordering alternatives during the Covid pandemic. Furthermore, I leveraged an array of software, including mobile device management tools, to proactively manage client's hardware and software, keeping it up to date.

During this tenure, I was entrusted with orchestrating the development of novel cash management products, deposit solutions, brokerage offerings, and fresh card products. I involved myself in overseeing the complete lifecycle of development, from conceptualization to execution. I would like to state that I provided aid in resolving customer support issues following implementation as well as formulated diverse cash management solutions.Below listed are a few notable points from this role:• Orchestrated deployment of multiple systems and processes to enhance operational efficiencies.• Introduced a bundled Small Business package, resulting in new accounts and enhanced retention.• Directed and supported various projects encompassing strategic planning, disaster recovery, and system MIS standards.

In this position, I was tasked with initiating, developing, and maintaining all payment product lines, overseeing from inception to ongoing upkeep. I engaged myself in aligning products and services with the national small business strategy, resulting in heightened small business deposits and increased revenue. Here are my key contributions to this role:• Crafted a bundled product that drove revenue growth and deposit expansion.• Led development of a SaaS retail payment solution, establishing a unified gateway for various payment modes.• Engineered innovative products, granting Capital One Merchant Services a competitive edge in the small business sector.• Implemented "Hassle Free" marketing strategy, overseeing the production of marketing collateral, sales aids, and customer communications.• Contributed to the creation of a proprietary SaaS system, enabling automated application approval, onboarding, risk management, and customer service operations.

Managed an established relationship with an alliance bank. Educated banking associates on fundamentals of the merchant acquiring industry to more effectively generate small business leads. Responsible for influencing non-bank customers to transfer their banking services to alliance bank. Exceeded annual revenue goals and consistently among the top performers in the country.

Responsibilities included soliciting financial services institutions, processors and acquirers to identify their telecommunication needs. Managed existing relationships and cross sold other telecommunication products and services.