Project Manager
Current• Migration of Avaya Contact Center to Nice InContact CXOne Cloud Solution • NICE CXONE QM, PM, FM and DFO (WhatsApp) deployments• Number PORT from OBS to COLT in Tokyo and integrate COLT with Intl.SOS Microsoft Teams • Infrastructure Server upgrade to comply with PCI DSS.• Citrix Infrastructure upgrade• Decommissioning of devices with retired OS/Applications-Noncompliant Devices.• Technology upgrade to Genesys Pure connect (CIC 4.0) Platform from CIC 3.0 System.• Trend Micro DDI deployments across multiple International SOS Sites• Server room Relocation/Office Moves