Stacey Brown Email & Phone Number

Florida, United States

• Specializing in audio/visual services such as studio grade audio recording, mixing, mastering, cinematography/photography, drone operation, digital editing, graphic design, music album artwork, social media web art.

Florida, United States

• Produce and digitally distribute music, video and photo content for personal projects; collaborate with other producers and artists internationally, nurture undiscovered/underdeveloped talent, develop up & coming acts.

https://g.page/MRMobileUS

Ocala, Florida, United States

• Worked as an intermediary between customers and carriers to resolve wireless device, network, service configuration and compatibility issues.
• Migrated subscribers from the legacy Sprint network to the new T-Mobile network after the merger, this included in-store swapping of SIM cards, updating and changing plans that were now considered incompatible or.
• Educated customers on new wireless device functionality, provided demonstration of real world use cases.
• Fixed minor software issues, customized, optimized and paired devices with vehicles for customers.
• Submitted insurance claims for damaged or lost devices on behalf of customers and clients confirming that they’ve met the requirements needed for approval from insurers.

• Repaired customer and trade-in device components including displays, cameras, earpieces, speakers, buttons, storage/chipsets and interface/charging ports for iOS and Android devices.
• Troubleshoot and assess device damage, provide estimations for repairs, upgrades, replacement, insurance claim and in-store trade-in.
• Perform post-repair device QA to confirm successful operation, and validate device functionality.

• Worked a brick and mortar retail cellular shop where I familiarized myself with (as well as educated) our customers, serviced their devices and assisted them in their purchase decisions.
• Excelled at quickly establishing working relationships with customers, learning customers’ needs/wants/budgets, and identifying/presenting products and services that were responsive to customers requirements.
• Earned a reputation of trustworthiness, reliability, dependability and accountability which contributed to high rates of repeat customers, referrals, customer satisfaction and customer loyalty.
• Held the shop’s highest sales record for activations, accessories and enrollment of customers in device insurance programs, helping to establish our shop amongst the highest performing shops for activation, conversion.

Entrepreneurship/Entrepreneurial Studies

High School Diploma

Activities and Societies: Musician, Photographer, Editor & Graphic Designer of MCCA (Marion County Center for the Arts) — 2009-2013 •.