• Specializing in audio/visual services such as studio grade audio recording, mixing, mastering, cinematography/photography, drone operation, digital editing, graphic design, music album artwork, social media web art, web design, consulting (branding/marketing/artist development), social media platform partnerships (cross promotion with new platforms, increased engagement, increased traffic, achieved verified profile/recommended user status on multiple social media platforms), commercial voice over work for broadcast (tv and radio) and more.

• Produce and digitally distribute music, video and photo content for personal projects; collaborate with other producers and artists internationally, nurture undiscovered/underdeveloped talent, develop up & coming acts, received prime time allotment for rotation on major reporting radio stations in Florida, modeled, performed at and hosted several events, multiple viral tracks (100,000+ streams), built a worldwide network of listeners, supporters and fans.

https://g.page/MRMobileUS

• Worked as an intermediary between customers and carriers to resolve wireless device, network, service configuration and compatibility issues.• Migrated subscribers from the legacy Sprint network to the new T-Mobile network after the merger, this included in-store swapping of SIM cards, updating and changing plans that were now considered incompatible or obsolete as well as performing device upgrades for customers whose current device(s) would not work on the new wireless infrastructure.• Educated customers on new wireless device functionality, provided demonstration of real world use cases. • Fixed minor software issues, customized, optimized and paired devices with vehicles for customers.• Submitted insurance claims for damaged or lost devices on behalf of customers and clients confirming that they’ve met the requirements needed for approval from insurers.

• Repaired customer and trade-in device components including displays, cameras, earpieces, speakers, buttons, storage/chipsets and interface/charging ports for iOS and Android devices.• Troubleshoot and assess device damage, provide estimations for repairs, upgrades, replacement, insurance claim and in-store trade-in.• Perform post-repair device QA to confirm successful operation, and validate device functionality.

• Worked a brick and mortar retail cellular shop where I familiarized myself with (as well as educated) our customers, serviced their devices and assisted them in their purchase decisions. • Excelled at quickly establishing working relationships with customers, learning customers’ needs/wants/budgets, and identifying/presenting products and services that were responsive to customers requirements.• Earned a reputation of trustworthiness, reliability, dependability and accountability which contributed to high rates of repeat customers, referrals, customer satisfaction and customer loyalty. • Held the shop’s highest sales record for activations, accessories and enrollment of customers in device insurance programs, helping to establish our shop amongst the highest performing shops for activation, conversion and customer acquisition in the Boost Mobile Network.