• Manage the Windows store at three Best Buy locations in South Florida.• Train, motivate, manage and inspire Best Buy Microsoft Experts and consultants to passionately represent Microsoft products and offer the best solutions based on proper qualification of customers.• Increase year over year sales and surpass Microsoft KPI metrics consistently in all three of my locations.• Work with store management to create strategies to surpass monthly goals set by both Best Buy and Microsoft.• Create new and innovative ways to promote solutions and products in a way that makes customers see how technology can fit and benefit their daily lifestyle.

● Managed 27 Technology Sales Specialists in 17 Best Buy locations across South Florida and one location in Puerto Rico. During the holiday season, this team led the country in sales and low return rates and currently still is in the top four regions in the country. ● Analyzed sales and return metrics at all my individual stores to find patterns and underperforming locations and product categories and developed and implemented strategies to improve the sales of those products and reduce return. Used these metrics to train and develop the store specialists to increase sales of all our product categories. ●As a Senior Territory Manager, I have also assisted the regional manager in supporting and coaching the South East team and later the unified East team in anything that was needed, often answering questions and leading the team when the Regional Manager is not available. Also helped guide the future of the program by initiating new training initiatives that were implemented program wide. ● Conducted classroom style trainings at four massive training events and trained between 200 to 1600 specialists each time as one of the subject matter experts on our products as well as how to give great customer service to achieve a successful launch of our products. ● Personally visited over 40 electronics retailers including Best Buy, Staples, Walmart and Costco and trained their sales associates on how to present and sell our products as well as prevent returns by properly qualifying customers as well as maintained displays.

I was responsible for managing 18 Technology Sales Specialists in 9 Best Buy locations in themost profitable region (28) in South Florida.● I have coached my Technology Sales Specialist to reduce return rates by properly qualifyingtheir customers. My market is also the fourth highest in sales for the country.● I believe that is due to my coaching of the Technology Sales Specialist to properly qualify theircustomers. I have coached and trained my Technology Sales Specialist to become the bestrepresentatives in the store and to become a valuable member of the Best Buy family. Manymanagers have come up to me to point out how happy they are with their representatives andhow good they are at representing the Chromebooks.● I have created a culture where they are self reliant and support each other to make a cohesiveteam which makes them much stronger and independent.

● Assistant to National Trainer for Sony VAIO, Tablet, Reader and Sony Ericsson and one of thetwo supervisors of my team.● I was responsible for creating and conducting trainings including the creation of PowerPointpresentations in English and Spanish for small and large groups when the national trainer wasnot available.● I was also responsible for talking to the media, both in English and Spanish, representing notjust my categories but often other Sony categories.● I also assisted in the planning of marketing strategies and materials for retail store displays.● I covered my local market as a field representative building strong relationships with all levelsof management and sales staff at Best Buy, BrandsmartUSA, CompUSA/TigerDirect,HHGregg and Circuit City.

● As a supervisor for my team, I was in charge of attending and even running some conferencecalls with the client category and one or more retailers relaying information from the client viathe creation of hot sheets that the field representative would take into each store and then readand aggregate the information the representatives would gather in store from both customersand Associates.● This helped Sony make informed decisions on what they were doing right and what they coulddo better from product to marketing.● I covered my local market as a field representative building strong relationships with all levelsof management and sales staff at Best Buy, BrandsmartUSA, CompUSA/TigerDirect,HHGregg and Circuit City.

● I was in charge of a territory that covered most of South Florida. I covered over forty storeswhich included Best Buy, CompUSA, BrandsmartUSA, OfficeMax, Sony Stores and OfficeDepot in which I managed the Sony VAIO relationship at these stores at local level. I was thecontact person for VAIO and often Sony in these stores.● I did both classroom style trainings as well as on the floor, one on one trainings on the benefitsof VAIO and Sony. These trainings led to Sony VAIO doing extremely well in the market. Ialso often sold the product myself when training a sales associate on the floor.

● I was in charge of managing and creating schedules for my team in the software department. Iwas also in charge of setting up displays and end caps according to planogram within a giventime frame every month.● As a supervisor I also helped run the store when management was busy and would oftenrespond as the manager on duty.