Erin Michael Sheridan Email & Phone Number

Bellingham, Washington, United States

Tattoo artist in a private, safe, inclusive space in downtown Bellingham.

Washington, United States

I compose, write lyrics, record, sing, produce, distribute, and handle marketing and social media for the band Loxli. (Literally a one-man band over here.)

Seattle, Wa

It's a startup, so I wear many hats! Responsibilities are predominantly in the following categories:*Marketing*CopywritingBlogging (WordPress)Email and social media campaigning (MailChimp; SurveyMonkey; Facebook, Twitter, Google+)Media creation: videos, songs, etc. (Final Cut Pro; Garageband, Pages)Proofreading, editing press releasesWorking understanding and use of HTML, CSS*Support*Creating and maintaining user guides and knowledge base articlesZenDesk support system: management, maintenance, escalated technical ticketsUsing Parse to work with user account data and contentTraining other support staff and interns*QA and User Experience*Jira incident logging and trackingAgile Software Development familiarityUX flow and UI wireframe designBug testing, and overseeing testing groupsCreating UI assets and copy (Adobe Photoshop)

Responsibilities are predominantly in the following categories:*Support*Providing casual gamers with technical support for Windows, Mac OS, Android, and iOS using RightNowDelivering upon metric support goalsMentoring new hiresWriting responses to share internally (organized in Microsoft OneNote)*QA*Tracking game issues to escalate problems for new build developmentWriting level-specific walkthroughsCreating internal training materials

Lynnwood, Wa

Responsibilities predominantly fell into the following categories:*Administrative*User and employee database use and managementInventory cataloguing and managementStrong attention to detail and organization skillsMain point of contact for consumers and business clients receiving hardware repair.*Management and Training*Delegating tasks to three separate teamsInnovating processes to improve efficiencyTraining employeesCreating internal training materials**Notable accomplishments**- Raised metrics for efficiency and inventory accuracy significantly from date of hire to end of employment- Was personally awarded by Apple for exemplary performance and results in NW markets, specifically in regard to the creation of self-led interactive tutorials for employees

Lehigh Valley, Pa

*Leadership and HR*Leading one team of trainers, and co-leading a second team of mobile techniciansMentoring and developing direct reportsLeading and supporting hiring eventsInterviewing and hiring new employeesHelping to train and on-board new employeesCollaborating with other leaders nationally to extend best practices and build brand strength*Training*Creating internal tutorials, technical articles, videos, etc.Training employees in groups and individuallyOne-on-one and group training with varied audiences, including usersHand-writing training materials for users Creative consulting for video, web, and photographic projects for business customers.Software taught: iWork (Keynote, Pages, Numbers), Mac OS X, Aperture, iLife (iPhoto, Garageband, iMovie, iWeb), Final Cut Pro, iOS**Notable accomplishments**- Collaboratively developed monumental new services, tools, and positions for Apple Retail- Created effective and enjoyable in-store training materials for employees- Created a scheduling tool adopted by other teams regionally

Redlands, Ca

Triaging and repairing hardware and software issues (PC and Mac)Created technical training materials for professors Trained new hiresLead trainer in Customer Service and Microsoft Office training

Music Production

Ba, Art, Computer Science, Sociology

I graduated with honors and a Bachelor of Arts in Design in Various Platforms of Media. I studied art (digital, studio, and history).

Modernization And Social Change, Arabic

I spent three and a half months in Amman, Jordan studying the (often conflicting) influences of religion, tradition, Western media.