Gaurav Sharma Email & Phone Number

London, England, United Kingdom

- Spearheaded redesign of Portal, a financial platform enabling merchants to manage transactions and reporting, growing monthly active users from 53 to 1,988 whilst successfully migrating 4,355+ merchants.- Architected MBase integration within Portal to automate settlement workflows, transforming manual financial operations into streamlined, automated processes for operations teams.- Established scalable design system bridging legacy and new features, improving development efficiency whilst ensuring accessibility standards across merchant-facing interfaces.

London, England, United Kingdom

- Transformed mentoring platform's booking experience through a redesigned mentor-mentee matching workflow, driving 10% increase in successful bookings and strengthening user engagement.- Elevated platform accessibility through the implementation of modern UI components and design patterns, resulting in improved user experience with 4% NPS increase.- Orchestrated end-to-end user journey optimisation based on extensive user testing, reducing customer churn by 5% and enhancing platform retention through data-driven improvements.

Delhi, India

- Revolutionised OTT streaming platform for rural audiences by designing inclusive UI components, improving cross-platform usability by 10% in low-bandwidth areas.- Developed accessibility-focused experience incorporating vernacular patterns and offline functionality, enhancing content discovery for diverse regional users.- Led design-development collaboration ensuring technical feasibility whilst maintaining cultural relevance for target demographics.

Gurgaon, Haryana, India

- Redesigned complex data visualisation tool enabling economists to analyse market insights, streamlining data interpretation workflows through intuitive interface design.- Conducted comprehensive research process with 50+ economist users, synthesising feedback to create visualisation interfaces that improved data interpretation accuracy.- Delivered strategic MMP through feature prioritisation, optimising resource allocation whilst meeting aggressive timelines for this core revenue-generating platform.

New Delhi Area, India

- Pioneered UX strategy for healthcare platform enabling rapid symptom-based diagnosis and expert matching, reducing patient-to-doctor connection time by 40%.- Orchestrated user research and testing initiatives that drove 30% increase in customer satisfaction through strategic feature enhancements.- Led end-to-end design process from research to high-fidelity prototypes, collaborating with agile teams to transform complex medical workflows into intuitive interfaces.

Master Of Science - Ms, User Experience Design

Bachelor Of Technology (B.Tech.), Computer Science