• Spearheaded the creation of interactive Tableau dashboards, leading to a 35% reduction in idle time by identifying and addressing operational bottlenecks.• Prepared detailed business cases for various projects, including cost-benefit analysis and ROI calculations, supporting data-driven decision-making processes.• Conducted sentiment analysis on customer feedback, which resulted in regaining 25% of lost customers and a 40% reduction in customer service calls, improving retention and operational efficiency.• Developed a comprehensive BI implementation guide, improving data consistency by 10% and reducing system costs by 20%, ensuring streamlined data processes and reduced overhead.• Collaborated closely with cross-functional teams, including sales and marketing, to develop and standardise data-driven processes.

• Developed and maintained Power BI dashboards to track KPIs and outliers, improving operational efficiency by 15% and reducing errors by 20%.• Optimised database performance through routine data cleaning activities, achieving a 15% reduction in duplicate entries, and ensuring data integrity.• Managed and integrated data from various sources, supporting strategic decision-making and improving process efficiency and reliability.• Facilitated training sessions on data interpretation, leading to a 30% increase in data utilisation across the organisation.

• Automated data analysis processes using advanced Excel functions, reducing report errors by 20%.• Collaborated with teams to create training materials, reducing instrument setup errors by 45%.• Integrated Trello to reduce project tracking time, resulting in a 30% time gain and improved accessibility for project processes online.