Haley Stevenson Email & Phone Number

Houston, TX, US

Santa Clara, California, US

• Facilitate the enrollment of 30-40 clients per month into Medicare plans by presenting tailored options, comparing benefits and costs from Blue Cross Blue Shield, and ensuring applications are completed accurately and.
• Achieved an 85% sales conversion rate on inbound inquiries by leveraging active listening, strong interpersonal skills, and in-depth product knowledge.
• Consistently achieved all milestone bonuses set by the company, surpassed monthly sales targets by 15%, and ranked in the top quartile of agents at the close of the 2024 Annual Enrollment Period.

Seattle, Washington, US

• Exceeded monthly sales target by an average of 36% through strategic prospecting and effective qualification of leads.
• Maintained a 95% EMO conversion rate by effectively managing an active inventory of member requests, ensuring timely follow-up and resolution to enhance overall customer satisfaction.
• Conducted over 150 cold calls and email outreach per shift to connect with members to promote Accolade's Expert Medical Opinion service, encouraging proactive engagement in managing their health.

US

• Expertly managed an average of 100 inbound and outbound calls per shift, adhering to stringent protocols to ensure prompt medication delivery to patients, resulting in a 97% average first-contact resolution rate monthly.
• Successfully onboarded clients into the company database, providing comprehensive education on procedures and policies to ensure a smooth integration process.
• Promoted within three months to manage four high-touch client accounts after exceeding set KPIs by an average of 32%.

Dallas, Texas, US

• Developed a seating plan that decreased guest wait times by 18%.
• Cultivated warm and enduring relationships with regular customers, fostering a loyal and satisfied customer base.
• Guided customers in selecting the perfect food choices, enhancing their dining experience while ensuring seamless communication with kitchen staff for timely delivery and order accuracy.

Southlake, Texas, US

• Responsible for patient registration, insurance verification, and scheduling, ensuring a seamless experience for both patients and the team.
• Assumed responsibility for training new staff, providing guidance on filing, phone etiquette, and other office duties, contributing to the development of a skilled and cohesive team.
• Conducted routine audits of systems and applications related to patient billing, ensuring accuracy and compliance with regulatory standards.

• Orchestrated patient registration process, meticulously verifying data accuracy and ensuring completeness, contributing to streamlined and error-free registration system.
• Developed and implemented policies and procedures, fostering a patient-centric approach that enhanced overall satisfaction by 25%.
• Facilitated seamless communication between patients and various departments and staff, ensuring effective information flow and prompt resolution of inquiries.

Associate'S Degree, Cloud Computing

Tech Sales