Md Abu Hasan Email & Phone Number

Dhaka, Bangladesh

• Delivered first-level technical support to over 30 employees by systematically diagnosing and resolving issues related to hardware, software, network connectivity, and applications: enhanced resolution efficiency.
• Installed and configured essential software applications, including productivity tools and customer relationship management systems, for a team of over 30 employees to enhance operational efficiency in daily tasks.
• Authored detailed instructional… Show more
• Authored detailed instructional materials for departmental software tools; established a simplified onboarding process that shortened average training duration by two hours while ensuring thorough understanding of.
• Configured email client settings and resolved configuration woes providing immediate access restoration for over ten staff members during critical project timelines without any operational delays experienced after that.
• Administered collaboration tools, including Freshdesk and Slack, to enhance team communication; delivered training sessions resulting in a 30% increase in platform adoption among users within the first quarter.

• Orchestrated reconciliation processes between ISP billing systems and financial records; ensured accuracy of all transactions leading to increased reliability in collection rates defined as above 98%.
• Negotiated favorable terms within agreements involving five prominent IIG companies related to internet and CDN service quality, enhancing operational performance benchmarks while maintaining compliance standards over.
• Developed a streamlined process that reduced… Show more
• Developed a streamlined process that reduced the time required to generate payroll-related documents by over 30 hours each month; enhanced efficiency of certification issuance while maintaining accuracy in tax.

Dhaka, Bangladesh

• Conducted over 50 site visits to export-oriented footwear industries, directly engaging with international clients to enhance relationships and drive a 30% increase in repeat business within one year.
• Collaboration with customers' procurement and R&D departments.
• Managed end-to-end supervision involving tracking completion statuses for about thirty unique product lines simultaneously based exclusively upon individual requirements set forth at initiation stages.
• Coordinated… Show more
• Coordinated cross-departmental efforts to enhance workforce productivity, achieving on-time delivery for 95% of final products while ensuring compliance with export regulations and production timelines. Show less