● Delivered first-level technical support to over 30 employees by systematically diagnosing and resolving issues related to hardware, software, network connectivity, and applications: enhanced resolution efficiency within the department.● Installed and configured essential software applications, including productivity tools and customer relationship management systems, for a team of over 30 employees to enhance operational efficiency in daily tasks. ● Authored detailed instructional… Show more ● Delivered first-level technical support to over 30 employees by systematically diagnosing and resolving issues related to hardware, software, network connectivity, and applications: enhanced resolution efficiency within the department.● Installed and configured essential software applications, including productivity tools and customer relationship management systems, for a team of over 30 employees to enhance operational efficiency in daily tasks. ● Authored detailed instructional materials for departmental software tools; established a simplified onboarding process that shortened average training duration by two hours while ensuring thorough understanding of essential systems.● Configured email client settings and resolved configuration woes providing immediate access restoration for over ten staff members during critical project timelines without any operational delays experienced after that.● Administered collaboration tools, including Freshdesk and Slack, to enhance team communication; delivered training sessions resulting in a 30% increase in platform adoption among users within the first quarter.● Compiled and submitted detailed monthly reports on ISP user data and bandwidth consumption to the Bangladesh Telecommunication Regulatory Commission (BTRC), ensuring compliance with regulatory standards for over 5000 active users.● Implemented scalable cloud solutions by configuring VPS and AWS Docker environments, enhancing operational efficiency by decreasing system downtime to less than five hours per month.● Developed tailored reporting templates utilizing functionalities of Kutools, resulting in improved processes for generating weekly performance metrics while saving an estimated five hours per week on report preparation tasks. ● Collaborated closely as most junior member on team during vendor selection processes, providing insights based on hands-on experience that shaped decisions impacting future procurement strategies moving forward. Show less

● Orchestrated reconciliation processes between ISP billing systems and financial records; ensured accuracy of all transactions leading to increased reliability in collection rates defined as above 98%.● Negotiated favorable terms within agreements involving five prominent IIG companies related to internet and CDN service quality, enhancing operational performance benchmarks while maintaining compliance standards over the contract periods.● Developed a streamlined process that reduced… Show more ● Orchestrated reconciliation processes between ISP billing systems and financial records; ensured accuracy of all transactions leading to increased reliability in collection rates defined as above 98%.● Negotiated favorable terms within agreements involving five prominent IIG companies related to internet and CDN service quality, enhancing operational performance benchmarks while maintaining compliance standards over the contract periods.● Developed a streamlined process that reduced the time required to generate payroll-related documents by over 30 hours each month; enhanced efficiency of certification issuance while maintaining accuracy in tax reporting. Show less

● Conducted over 50 site visits to export-oriented footwear industries, directly engaging with international clients to enhance relationships and drive a 30% increase in repeat business within one year.● Collaboration with customers' procurement and R&D departments.● Managed end-to-end supervision involving tracking completion statuses for about thirty unique product lines simultaneously based exclusively upon individual requirements set forth at initiation stages.● Coordinated… Show more ● Conducted over 50 site visits to export-oriented footwear industries, directly engaging with international clients to enhance relationships and drive a 30% increase in repeat business within one year.● Collaboration with customers' procurement and R&D departments.● Managed end-to-end supervision involving tracking completion statuses for about thirty unique product lines simultaneously based exclusively upon individual requirements set forth at initiation stages.● Coordinated cross-departmental efforts to enhance workforce productivity, achieving on-time delivery for 95% of final products while ensuring compliance with export regulations and production timelines. Show less