Serving as a Director in Guidehouse’s National Security Segment with over 15 years of technology, human capital, and business consulting experience supporting Federal and commercial clients. At Guidehouse, he supports the U.S. Department of Homeland Security and its operating components in implementing innovative technology solutions, customer-centric applications, and business transformation services. Patrick is a certified Scrum Master and Scaled Agile Practitioner. He holds Master’s Degree in Communications from the University of Florida.

Guidehouse provides management, technology, and risk consulting to clients around the world through more than 7,000 professionals in over 50 locations globally. At our core, we focus on building trust in society, solving important problems, and having a seat at the table for our clients’ most pressing matters. Guidehouse provides the exceptional quality our clients demand with the agility and innovation to go beyond the expected. We invite you to learn more at guidehouse.com

Serves as the Manager for large account, responsible for developing and implementing account growth strategies, identifying targets, establishing penetration strategies, and leading all capture activities. Currently, leading large, complex change management strategy for enterprise-wide application deployment, including training, leadership alignment, usability testing, and communication strategy.

- Led assessment of personnel standards for law enforcement organization, performed gap analysis, and provided recommendations to address mission-critical talent management challenges. - Provided provided internal and external engagement and communication strategy development in support of newly deployed system functionality. Mr. Heck was responsible for tracking engagement among a core user group of 250 employees selected to serve as champions for the Agency’s transformation. - Analyzed web data through Google Analytics to provide greater insight into the Program's online customer experience as individuals and families appling for benefits using the Agency’s online system. Through customer behavior flows and in-page analysis Mr. Heck provided actionable intelligence and custom reporting solutions to drive external communication strategy and stakeholder engagement. - Designed solutions integrating InfoPath and SharePoint to facilitate the Agency-wide application process for Subject Matter Expert details and end user testers. The online form was designed, tested, and incorporated feedback prior to deployment. Through a multi-pronged communication strategy, the initial announcement yielded more than double the expected applications, giving the Program an approved pool of 150 end user testers, demonstrating greater awareness and excitement for the changes associated with the upcoming system release. - Facilitated strategic planning off-site meeting and follow-up working sessions to assist Office leadership develop their multi-year strategic plan and implement processes to monitor and drive performance, including the development of a Strategic Plan-in-Brief poster provided to all staff that served as a primary tool, leveraged throughout the year to build staff awareness of the organization’s priorities.

- Established the Office's monthly operational performance reporting process; coordinating the delivery of more than 35 biweekly, monthly and quarterly reports, seven project schedules and more than 30 key performance indicators for leadership review and discussion. Helping the organization transition away from paper-based reporting, Mr. Heck designed and developed a SharePoint-based executive dashboard to provide greater oversight and visibility of organizational performance.- Facilitated a series of focus groups, basic user and site owner training, lunch and learns, collaborative working group sessions, short-course (30 minute) training seminars and tiger team support meetings to increase user adoption of SharePoint-based collaboration software. - Provided leadership in a three-day travel voucher process assessment that included kick-off meeting, focus groups, one-on-one interviews and shadowing sessions with travel and certifying staff to identify key bottlenecks in process and organizational challenges that have resulted in increased delays in vouchering timeline. Developed recommendations and provided immediate "triage support" that ultimately drove down the average voucher processing by 60%.

Provided support to staff in areas of constituent services, media relations and legislative affairs; conduct policy analysis on energy, agriculture, military, healthcare, and tax-related issues; and attend congressional briefings and hearings on behalf of the Congressman.

**Provided software-startup firm with marketing and communications counsel to increase distribution and production of programs. Offered editorial support for marketing collateral and assistance in stakeholder outreach.**Managed online profile for an environmental non-profit, re-designed the organization’s Web site, assisted in content management, and developed strategies to increase online donations.

** Managed online communications and developed strategies to enhance and promote scientific research on climate change, energy and land use.** Responsible for the development, growth and content of the School’s award-winning online newsletter, The SNRE Source.** Served as liaison to external stakeholders and broader academic community to elevate the activities of SNRE faculty, students and alumni within the UF community.

** Supervised press and media operations for congressional candidate including volunteer letter writing, online visibility and social networking.** Crafted policy messages for print, radio and television advertisements.** Developed weekly press releases, media advisories and campaign e-newsletters.** Gained the endorsement of the Gainesville Sun and secured placement of key editorials, letters-to-the-editors and news stories.** Managed multi-county relationships with supporters and coordinated local- and state-level events and speaking engagements.

**Developed corporate partnerships with government and non-profit organizations to enhance local market visibility and brand reputation.**Managed media outreach to local, national and international press on behalf of Fortune 500 companies and foreign governments.**Authored strategic policy papers, serving as proactive research on emerging trends in public policy.

Served as information liaison to Senate and press gallery staff, disseminated event information and provided legislative updates to reporters. Monitored chamber and committee proceedings, supported office operations and responded to inquiries about Senate schedules, procedures and policies.