Accountability for-• Oversee daily retail operations, ensuring the store maintains a welcoming environment and operates efficiently.• Develop and implement sales strategies to meet or exceed sales targets, including promotional events and discount offers.• Manage inventory levels, including ordering new stock, conducting regular inventory audits, and deciding on product discontinuations.• Hire, train, and supervise store staff, ensuring they provide exceptional customer service and adhere to store policies.• Handle customer complaints and issues, providing resolutions that maintain positive customer relationships and uphold the store’s reputation.• Analyze market trends and customer preferences to inform the selection of merchandise and visual merchandising displays.• Coordinate with marketing to promote the store through various channels, including social media, email newsletters, and local advertising.• Oversee the maintenance and appearance of the store, arranging for repairs and updates to fixtures, lighting, and decor to enhance the shopping experience.

Accountable for-I) People Management: • To ensure adequate manpower at all times. • Do a training need analysis and accordingly plan trainings along with the Cluster trainers. • Review and improve Training Assessment Scores. • Responsible to uphold the culture and ensure decorum and discipline within the store team. • Enable strong communication within the team and improve morale by coaching, counselling, motivating, monitoring & disciplining employees. • Clear communication of the Incentive Policy to ensure every employee is aware and motivated to achieve the targets and earn incentives. • Track performance of all team members and recognizes best performers on an on-going basis.II) Customer Service: • Ensure 100% sales process implementation and compliance. • Ensure all customers are attended to appropriately and timely resolution of customer escalations. • Daily review & follow up on complaints & resolution as per predefined SLA & TAT. • Improve overall customer experience (VOC, Customer NPS, Mystery Audit Score) and take corrective actions based on customer feedback.III) In-store Merchandising: • Ensure 100% compliance on Planogram, Merchandising and Ticketing. • Ensure efficient & accurate in-store inventory management.IV) Performance Management & Review: • Ensure compliance of all store SOPs relating to Merchandising & Ticketing, Sales, Service and Inventory. • Drive sales and conversion to achieve store targets and improve store performance on all KPIs. • Review category performance on Sales, Inventory, Customer Service, People processes and take necessary corrective action. • Improve parameters such as Employee Net Promoter Score (ENPS), Customer NPS, Employee satisfaction Index by regular reviews and action planning.V) Process: • Improve scores on internal Processes and Audits – SOP, SMART, Safety audits, Mystery audits through timely interventions. • Gaps identified in the Internal Audits to be fixed and complied.

Accountable for-• Assisting the store manager in organizing, planning and implementing strategy.• Track the progress of weekly, monthly, quarterly and annual objectives.• Coordinating day-to-day operations.• Ensuring that company guidelines are followed.• Setting up and organizing schedules.• Devising and setting up objectives to boost company productivity.• Supervise and empower staff towards maximum performance.• Prepare and control the store's budget aiming for minimum expenditure and efficiency.

Responsibilities-• Provided customer service by greeting and assistingcustomers, and responding to customer inquiries and complaints.• Sales activities to ensure that customers receive satisfactory service and quality goods.• Inventory stock and reorder when inventory drops to a specified level.• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.• Keep records of purchases, sales, and requisitions.• Stock Analysis and Maintain Weekly & Monthly Reports.

Responsibilities-• Provided exceptional customer service experience by greeting, listening and assisting customer in exceeding their needs, demonstrating an excellent knowledge of product.• Ensured the achievement and excess of individual and store goal, enhancing and developing the business.• Advised and assisted customers with their choice of Nicobar products for themselves and for gift.• Capture client information and actively develop a client base, consistently adding information to further promote boutique relationship.• Built relationship with customers to increase likelihood of repeat business.

Responsibilities-• Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints.• Direct engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.• Review inventory and sales records to prepare reports for management.• Estimate consumer demand and determine the types and amounts of goods to be sold.• Loss Prevention and Inventory maintain.• Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.