Technical Support:• Provided technical support to a team of over 50 employees, resolving hardware, software, network, and operating system issues, reducing downtime.• Assisted in the configuration of workstations, mobile devices, and other used devices, as well as configuring systems, applications, and tools.• Actively contributed to the implementation of a B2B website, increasing sales volume by 20% with improvements to the user interface and site performance.Training and Development:• Conducted training sessions for employees on the use of new software and hardware, optimizing training time, reducing costs, and facilitating the rapid adoption of new technologies.• Developed guides and manuals for employees, testing functionalities of new equipment, components, and peripherals.Information Security:• Implemented and managed information security measures using ISO 27001 security policies, ensuring the protection of the company's systems and data.• Developed and implemented backup strategies using Rsync and snapshots, ensuring data integrity and facilitating recovery in case of failures.Operational Efficiency:• Identified and implemented process automation opportunities using Python with libraries such as Pandas and Selenium, reducing operational costs by 15% and improving overall efficiency.• Managed the requisition control of materials and equipment, assisting in defining the necessary requirements and supporting the purchasing process.• Executed the control of activity flows, preparing and monitoring the service processing phases.