Jane Mckenzie Email & Phone Number

Wayne, Pennsylvania, Us

Steered strategic SaaS start-up initiatives to advance Product, Marketing, and IT revenue generating priorities. Utilized hybrid project management techniques to run projects with a start and finish while collaborating with Scrum teams for SaaS and API-related delivery. Responsible for project communications to executive stakeholders.Primary Technologies: MS Office Suite, Smartsheet, Jira Cloud, MS Teams, Adobe Workfront, Treasure Data• As Program Manager, delivered within budget our customer data platform via internal and external implementation teams to result in 20% improvement to customer data quality within first year so that Marketing customer journey orchestration and customer communication would be more effective.• As Project Manager, applied hybrid project methodology and industry subject matter expertise to interact with Executive Sponsor, Stakeholders, and business / technical teams to mature product and to determine product launch readiness by revenue-based time constraints. • As Scrum Master, introduced and matured agile process and Scrum framework to Salesforce operations team uniting cross-functional teams to deliver strategic optimizations improving customer data tracking. Established SLAs, release calendar, and story-point estimation process so that velocity could be measured.

Jacksonville, Florida, Us

Lead a small team of globally placed project managers and team members to enable IT and business work streams to build the leading Career Mobility and Career Transition (CT&M) platform balancing Scrum within a waterfall governance model to result in product advancement and market competitiveness. Due to organizational changes, performed two roles to enable teams to sustain delivery velocity.

Tampa, Florida, Us

Collaborate with project team members in US, Canada, and Brazil to lead concurrent, high-risk operational and strategic initiatives in a matrixed and/or Agile team environment. Manage projects through all phases, from initial business analysis and planning through development of budgets, schedules, milestones or sprint iterations, and deliverables. Report status to stakeholders and executives via automated dashboards or presentation. Manage change and risk; influence and ensure compliance. Oversee customer intake process to prioritize product delivery. Primary Technologies: ServiceNow PPM, MS Office Suite, MS Project, Jira Align and Jira Cloud, MS Teams, Workday, Kronos v7, Kronos Dimensions• Increased YOY productivity as Portfolio Manager and Product Owner, closing 27 projects in Q1 2021 to deliver value and process improvement in HR initiatives and programs for global teams. Sample projects:• Integrated 5 new, 3rd-party benefits suppliers for 4,500 US employees and oversaw a smooth open enrollment, serving as Program Manager with a core team of 8 leads.• Managed seamless HCM to cloud service with no pay issues to North American workforce, leading a team of 14 personnel to on-time delivery.• Reduced initial applicant evaluation timeline for critical plant operations roles by 1 hour via implementation of pre-hire assessment software from SHL for US and Canada operations.• Eliminated manual adjustments to pay cycle and team process; gathered requirements, wrote user stories, prioritized work, and coordinated testing.• Matured ServiceNow SaaS to provide real-time project portfolio information and support executive decision-making. Mentored users and coached project leaders on Agile and Waterfall techniques.

Procured new business, guided and educated clients, negotiated contract terms, and executed contracts to successful close for time-sensitive and legal subject matter. Set and met annual sales goals.• Nominated for Rookie of the Year in 2015 for county region as a result of business development and sales performance. Created a profitable business model that supported financial goals.

San Jose, California, Us

Steered international initiatives across US, EMEA, and APAC countries, managing budgets up to $1.6M while facilitating globally based staffing and cross-functional team management. Led project teams from 2 to 30 people. Sourced and managed vendors.Primary Technologies: Oracle Financials, MS Project, MS Office• Delivered smooth rollout of PBX conversion for Veritas sales division with no interruption of service at regular call volumes.• Navigated a highly charged political landscape to manage internal customer expectations for delivery of server infrastructure, allowing the engineering product team to deliver product on time.

Tampa, Florida, Us

Developed a global PMO team to support IT SAP and Custom Apps portfolio involving 55 programs and projects in commercial, procurement, finance, operations, planning, and analytics systems. Led quality assurance (QA) team to develop processes and standards. Aligned project controls with SOX demands to ensure minimal production impact.• Generated 500% growth of a world-class PMO team, from 3 to 18 project managers. Implemented resource planning systems to support their efficiency and success.• Developed global PMO methodology and standardized toolset to achieve a portfolio dashboard.

Tampa, Florida, Us

Directed IT and functional business teams of up to 50; trained and mentored project management teams. Managed $1.5M budget. Led high-value, high-risk projects from end-to-end. Partnered with legal teams to develop data retention strategies. Developed department process improvements for estimating, risk management, and cost controls.• Recognized by CFO and VP of Marketing for stellar project results in process improvement, including initial SAP cutover for company initial implementation that remains on software 15 years later.• Selected by CIO to lead strategic vendor selection process, including RFP development and management, which augmented staff to provide 24x7 help desk coverage in North America, Brazil, and Asia.

Wayzata, Minnesota, Us

Played a vital role in driving IT initiatives in application development and support, including managing projects and developing solutions for operations, payroll, transportation, nursing, and sales. Collaborated with developers and diverse business teams to meet objectives. Delivered 24x7 support to critical operations systems.• Cited on year-end review for “exceeding people management expectations” and recognized as “future leader” attending global “Bridges to Success” summit.