Show called each Sunday Experience to ensure the highest level of production quality both in person and onlineEnsured that the flow of service was cohesive and that the in-service guest experience was seamlessTook all videos that pertain to the Sunday Experience through the full production process: Pre Production, Production, Post ProductionIdeated & conceptualized offering videos, planned ahead for all content, scouted stories, scriptwrote, booked talent Field Produced on site at any Transformation Church event that needed to be captured on videoContent Managed for Sunday Experiences (Series changes [Design, Video, Motion GFX], any weekly assets needed, [Xpression, D3])Served as the Film Producer monthly to make creative treatments for Offering Videos of each monthPlanned, coordinated, and project managed for all high level film projects for Transformation Church (i.e. marketing /promotional videos for major events such as Conference, Sermon Series, Christmas, Easter, Book Releases, on-demand resources, Content Development, IP’s, Music Videos, etc.)Created film budgets and secured financing for major film shootsOperated as a liaison between Programming, Production, Creative & Content Development for any and all video shoots Responsible for release / distribution plan by coordinating with Programming Department for Sunday service spots, Marketing for social posts & Creative Media to post online as on demand resourceMonitored and analyzed key performance indicators (KPIs) to continually improve and optimize digital services and experiences

Assisted all technical production elements related to worship services and eventsParticipated in the planning of church services, programs, and eventsAssisted in designs, installations, and maintenance requirements for AVL systems church-wideAssisted in the development and implementation of systems and procedures related to AVL requestsWorked with departments to advise and provide tech needs for events and programsCoordinated the purchase, maintenance, operation, and orderly storage of all AVL equipmentMaintained an up-to-date inventoryRecruited and assisted in training volunteers to ensure successful operation of equipmentAided in preparation of stages for rehearsals, services, and events

Interviewed the patient and/or family in order to obtain and document patient demographic and financial information as required. Obtained and verified 3rd party eligibility and benefit coverage. Referred patients to financial counseling when appropriate and gave patients any assistance applications when applicable. Managed the paper flow in the department. Routed the necessary forms to the appropriate medical record in a timely manner. Prepared the charts for Medical Record pick-up by placing face-sheets on each admission.Accurately identified patients in the Master Patient Index (MPI) registration system and assigned the Medical Record Number (MRN) appropriately. Verified the accuracy of orders in the Ulticare system on scheduled patients, and made corrections as needed. Entered orders accurately in Ulticare for unscheduled patients. Ensured that all patients had a written order for all services. Decreased authorization turnaround time frame from 21 days to 7 days, increasing efficiency in that dept by 21%.

Delightfully handled all inbound customer inquiries into the Customer Assistance Center including but not limited to the following: Roadside Assistance, Customer Care, Product/Service inquiries, Roadside program guideline inquiries.Accurately documented and updated customer/vehicle information and completed recordings of customer contacts with corrections/updates as required.Interacted with dealer personnel/ third party partners in order to resolve customer concerns, followed up on roadside pages, etc. Clarified procedures, and other related follow ups on customer queries.Assisted departments with mentoring of new hires when required.Reviewed and responded to emails in a timely manner.Responded to customer concerns regarding assistance and escalated to the Customer Care/ Management Team as needed.

Oversaw, approved, and controlled all insurance lease total loss cases without vehicle service contracts for the entire region at AHFC Assisted customers and dealers with inquiries, account status information and problem resolution to ensure satisfaction of customerMaintained and created long-lasting relationships and trust with dealers and insurance companiesOversee and conduct all financial obligations related to insurance total loss: processing GAP insurance, insurance settlement checks, etc.Process all incoming checks from 3rd party dealers, customers, and insurance companiesProcess correspondence in an accurate and timely mannerAdhere to appropriate Compliance policies and procedures set forth by the companyServes as liaison between customers and dealership for the distribution and receipt of customer informationProvided administrative support to supervisor; confers with supervisor to obtain direction regarding work assignments and prioritiesDecreased turnaround time for insurance total loss processing time from 10-15 business days to 24-48 hours in one month

moved the halftime show stage pieces and other show elements on and off the field assist with the performance stage and scenic elements setup for the Super Bowl LIII show at Mercedes-Benz stadiumresponsible for assembling the stage and elements for performances by Maroon 5, Big Boi, and Travis Scott.

Assisted the CEO in managing the business by ensuring the safety and timeliness of all operations while maintaining legal compliance and damage free performance of drivers within the companyOversee all dispatch, administration, marketing, and financial operationsCoach, train, monitor, and dispatch drivers so they exceed customer service expectations; ensuring drivers are knowledgeable and compliant with all Federal, State, and local regulations pertaining to the trucking operation; compliant with all Company policies and procedures; capable of transporting vehicles safely and damage-free to destinations designated by dispatch, and meeting company expectations for performanceCommitted to creating a workplace culture that emphasizes the importance of customer serviceCommunicate with supervisor and employees as needed to coordinate daily work assignments or task for a more efficient work dayBy assisting in creating, building and organizing the workflow of the business to ensure high efficiency I have increased revenue by 60% through organization of the administration department

Assisted and supports Community Manager in overseeing 464 units while managing financial and operational facets of the community; completing accounting and bookkeeping tasks, preparing monthly close-out and financial reports, processing invoices for payment, collecting rent, fees, and other payments, completing bank deposits, dispositions, and account reconciliations, and using the property management software to record, track, and report on all financial workings of the communityAddressed the concerns of current and prospective residents in a professional manner to achieve excellent customer serviceAssisted in leading a team of 10 members while training and coaching members regarding the standards on how other staff members would engage prospective and current residents, ensuring the effectiveness of sales techniques Assisted in managing the property’s budget by making sound fiscal decisions to increase the net operating income of the communityMaintain the accuracy of resident ledgers and filesStrategically worked to improve the overall demographic and appearance of the community by enforcing lease violations, screenings, and requalifying all lease renewals and reviewing all new leasesFilled the role of acting Property Manager in their absenceLead marketing and communication efforts for the property within the companyKept monthly AR reporting debt below 3%.Assisted in developing and implementing marketing initiatives and advertisementCoordinated move-ins and move-outs, inspections, and ensured units were compliant with company standardsCommended constantly on contributions to increased occupancy and customer satisfaction by residentsImplemented new maintenance procedure to increase resident satisfaction with maintenance by 52%

Delivered a unique, enjoyable and worry-free leasing experience to clientele desiring premium quality of life at a respectable communityProvided excellent customer service in a face-to-face environment, assisted citizens in identifying and selecting ideal living conditions, closed deals, and resolved any service issuesCoordinated and implemented special promotions as approved; conducted market surveys; assisted in preparation of traffic reports, used knowledge of property to overcome prospect objections, assumed management responsibilities in absence of property managerLeased apartments to meet target goals monthly; maintained a successful lease up. Embraced a service and team-oriented environment, helping with maintenance during peak periods, as well as rent collections when often necessaryMaintained resident retention at 95% and increased to 100% in one quarterSuccessfully leased up a HUD/Section 8 property by 100% in one yearConsistently exceeded quarterly goals by 10% every month