● Analyze business requirements and participate in daily stand-upmeetings, sprint reviews, and sprint retrospectives following AgileSCRUM methodology.● Build self-contained, reusable, and testable modules and components.● Collaborate with the QA team to define test cases, metrics, and resolvequestions about test results.● Work closely with web developers and backend engineers to createhigh-performing, responsive, and interactive web applications.

Analyzing data, integration requirements, and business processes needed to design, build and implement customized solutions.Recommend, document, and execute new department protocol to satisfactorily meet planned objectives.Design and develop application integration solutions based on modern approach like API and web services.

Deliver service and support to end-users regarding issues with Magellan GPS car navigation devices.Diagnose and resolve technical hardware and software issues.

Deliver service and support to end-users regarding issues with Microsoft Windows Operating Systems via phone or remote-access.Diagnose and resolve technical issues involving Microsoft Windows Operating Systems, application software, mail client, printing systems, networks, computer hardware, and peripheral equipment

Deliver service and support to end-users regarding issues with Star Wars: The Old Republic via phone or remote-access.Diagnose and resolve technical issues involving installation, compatibility, and connectivity.Answer customer inquiries regarding account and billing concerns.

Deliver service and support to end-users regarding issues with Hewlett-Packard desktop computers via phone or remote-access.Diagnose and resolve technical issues involving operating systems, application software, mail client, printing systems, networks, computer hardware, and peripheral equipment.