Digital Strategy Manager | Ad Operations
CurrentThis pivotal role combines the strategic oversight of digital advertising training and documentation with the hands-on management of customer success initiatives. Responsible for ensuring both internal teams and key customers are well-equipped with the knowledge, tools, and strategies needed to achieve excellence in digital advertising. This role aims to maximize satisfaction, retention, and overall success in digital advertising by fostering strong customer relationships and spearheading comprehensive training programs.Training and Education- Design and implement scalable training programs for internal teams and key customers on digital advertising platforms, tools, and best practices.- Develop clear, concise documentation and resources, including user manuals, how-to guides, and online training modules, to support the learning and application of digital advertising strategies.Customer Success Management- Build and maintain strong customer relationships, understanding their business objectives and recommending digital strategies to meet their goals.- Conduct regular strategic review sessions internally and with customers to discuss campaign performance, optimization opportunities, and new digital advertising solutions. Strategic Planning and Consultation- Lead the strategic planning of digital advertising initiatives, ensuring alignment with client objectives and business goals.- Provide expert consultation and recommendations to clients and internal teams, leveraging analytics and industry trends for informed decision-making.Cross-Functional Collaboration- Work closely with sales, marketing, product development, and support teams to ensure cohesive strategy implementation and promptly address business unit and customer needs.- Advocate for feedback, driving product and service enhancements to meet market demands.