Daniel Andres Carreño Amaris Email & Phone Number

• Provide application and platform support on Microsoft SQL Server and IBM DB2.
• Focused on the stability, security, and resilience of a set of data warehouse applications, managing incident response and recommending and implementing solutions that drive automation, problem resolution, enhance.
• Uncover root causes through blameless post-mortems and acting on findings.
• Interact with the Product owner, business, and technology partners to maintain and prioritize the product backlog, coordinating delivery through release planning, solution design, development, and delivery.
• Responsible for deployment of PROD releases and be involved in the gating activities for functional and non-functional test planning, design, and execution.

Laval, Quebec, Canada

- Prepare for installations: assess site requirements, obtain software, and review relevant documentation, and stage installations in a lab environment prior to rollout.- Perform remote and cloud installations/implementations of Verint software solutions, integrating with the customer’s network, ACD, and CTI equipment while explicitly following defined.

Bogotá D.C. Area, Colombia

The Professional Services Engineer (PSE) is responsible for the implementation and integration of the NICE platform at the customer’s site. The PSE will work with the project team from the sales to services transition through the implementation phases to the completion of the test plan and closure of the project. Responsabilities:· Installation and.

Bogotá D.C. Area, Colombia

· Collaborate with the sales support or account team by acting as technical experts in customer presentations. · Determine the technical requirements to meet client goals and act as liaison between the organization’s sales/business development and engineering groups. · Respond to requests for information or requests for proposals from customers, supplying.

Bogotá D.C. Area, Colombia

• Manage and coordinate the eCommerce Platforms. That includes, customer service, managing indicators, business strategy, test and implementation of new platforms.
• Support and request were raised to our partner in India. All communication was through GoToMeeting Conference and completely in English.

Bogota

• New technologies research
• Microsoft environment administration such as Windows File Servers, DNS, DHCP, Active Directory, etc.
• Handle teamwork (2 members) and virtualization service provider team (4 members)
• Handle our virtualization service provider relationship
• Participate in difficult conversation with our virtualization service provider
• Participate in technical decisions regarding entire desktop as a service infrastructure

Supporting First Level support solving hardest incidents, that is, on platform and applications.Platform Support:· Monitoring Linux Storage· Monitoring and maintenance Windows Terminal Servers· Monitoring Oracle Web Logic Servers· Monitoring JBoss Servers· Monitoring Internet Channels on our branches office around the country and report any incident to our.

· Managing software source code.· Install and implement latest software release delivered by development engineers.· End user training in the latest version of software put into production.

· Handle Help Desk Team (4 members) · Managing support requests on our branches office around the country through In house Help Desk Tool· Generation of management indicators for Operation Manager· Managing inventory of IT Devices (PC, Laptops, Printers, Cameras, Servers, Switch, etc)

· PC assembling.· Computer repair.· Software installation.· Technical support.· Network support· Windows and Office suite Trainer

Systems Engineer

Information Systems Management Technologist, Information Technology

Technician In Assembly And Maintenance Of Computer Equipment, Technician In Assembly And Maintenance Of Computer Equipment

Administering Microsoft Sql Server 2012 Databases, Sql Server 2012