Karthik Iyer's Location
San Francisco Bay Area, United States, United States
Karthik Iyer's Contact Details
Karthik Iyer work email
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Karthik Iyer personal email
n/a
About Karthik Iyer
• 25+ years of experience working for retailers & Top 5 consulting firms, leading multiple, complex projects for major clients across a variety of industries and geographical areas with specialization in retail, pharmacy & wagering.• Led establishment of eCommerce, digital marketing, retail/performance media (on and off platforms) & immunization platforms at Albertsons.• Led digital commerce & marketplace strategy and execution across 13+ countries & 26+ retailers over the last 10 years notably Uniqlo's global eCommerce platform in Japan, Tabcorps' wagering platform in Australia and Albertsons eCommerce, immunization & advertising platforms.• Delivery leadership experience of digital programs across all project phases, guiding & overseeing the efforts of divergent groups/stakeholders. Sometimes this means building high-level strategic initiatives & at other times this means rolling up my sleeves and diving into details. • History of creating & delivering transformational customer experiences through in-depth knowledge of the customer need, on-line architectures, products, and technologies.• Proven skills in working and communicating with C-level executives and building productive relationships at all levels within a client organisation.• Expert understanding of how digital capabilities and digital industry imperatives can be leveraged to enable strategic outcomes.• Deep understanding of retail business, digital solutions & retail business imperatives Specialties: ★ eCommerce, performance marketing, retail media, loyalty, Pharmacy & Health and Wagering★ Technology & Product strategy - Industry/Competitor Analysis, Benchmarking, Business case development & Product/Market Fit Hypotheses, Customer Discovery Insights & Product Roadmap★ Delivery management – Program management, project delivery & revenue management★ Executive selling, presentation story telling & elevator messaging★ Presentation story telling, project delivery, governance, scoping, and planning★ Solution architecture & Solution delivery★ Customer Experience Design, Videography and Customer Journey Mapping
Karthik Iyer's Current Company Details
Karthik Iyer Work Experience Details
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Vice PresidentAlbertsons Companies Sep 2024 - PresentBoise, Idaho, UsComing soon
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General ManagerNab Jan 2024 - Aug 2024Melbourne, Victoria, AuLeading the technology Strategy, Investment and Rollout of the key Digital Services (Public facing website, Internet Banking, Mobile banking, Business Banking, Conversational Banking and Chat Bots & Digital Micro Front experiences) used by NAB's Customers and Staff, improving CX and driving digital adoption -
General ManagerNab Sep 2022 - Aug 2024Melbourne, Victoria, Au• Consolidating multiple customer onboarding experiences across multiple product lines to a single onboarding experience per business unit. I lead the effort as a single threaded leader to define and deliver the- Customer experience and product strategy for onboarding from a single sitting to a biometric based progressive journey that will reduce digital abandonments, reduce time to onboard and decrease mule account creation while also optimising bank’s cost of identity verification - Customer experience, product and technology strategy that established a digital pathway to get individual customers compliant with AML CTF standards while avoiding expensive manual interactions- Technology strategy and deliveryof a bank wide Identity Verification (IDV) platform that improves IDV pass rates , provides transparency of identity verification fraud, & allows the bank to tailor identity verification processes per product line- Micro frontend design of personal and business banking experiences that consolidates 13+ applications to 2 and reorganises technology organisation based on customer journey than asset ownership- Rollout of journey-based onboarding tools for corporate & institutional clients & integration of onboarding data into banks customer & identity master’s to become compliant with AML CTF standards• Establishing marketing technology strategy working alongside group CMO organisation and delivering on commitments transitioning from Salesforce to Adobe Marketing Cloud solutions. • Delivery excellence and accountability of technology operating & risk metrics across assets owned, setting workforce strategy while increasing employee NPS and increasing technology modernization scores.
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Vice President Of Merchandising & MarketingAlbertsons Companies Dec 2021 - Sep 2022Boise, Idaho, Us- Established product management and employee experience operating model & lead product management in our core business aligning merchants, category managers, suppliers, tech and retail operations to a common product vision- Lead all merchandising initiatives that includes establishing product roadmap balanced between merchant, CPG, broker, distributor, retail operations & tech needs- Established unified design system underpinning unified supplier and merchant experience across merchandising applications- Lead modernization of core systems in the merchandising portfolio balancing build vs buy / invest vs retain considerations- Transformed merchandising IT organization moving from Mode 1 to a larger mode 2 footprint
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Vp Of Engineering - Health & WellnessAlbertsons Companies Jan 2021 - Dec 2021Boise, Idaho, Us• Established an inhouse immunization platform, based on CRM technology, resulting in visibility and access to immunization appointments (>5M) across customers and business (e.g., MyTurn, United Airlines, Lyft etc.). These appointments were previously limited to in store only experiences• Reduced cost of pharmacy operations by automating patient and immunization appointment processes (2-5 mins per appointment) through application of cognitive services • Automated billing of 1.2M+ immunizations to recover $XM+ in revenue backlog• Setup HIPAA compliant inhouse marketing / communications platform in less than 4 months• Automated billing of 1.2M+ immunizations to recover $XM+ in revenue backlog• Implemented solutions to reduce vaccine reporting (state & federal) error rates from 25% to 0.2%• Established customer deidentification & measurement platform to measure LTV across grocery & pharmacy purchases & analytics to improve pharmacy business volumes through better customer insights• Transformed the pharmacy engineering organisation to agile delivery practices & devops disciplines (in some cases twice weekly releases aligned with CDC & ACIP guidelines)• Mobilized establishment of a health and online pharmacy platform - vendor selection & partnership • Created and owned technology plan, roadmap, business case & budgets to drive transformation• Ensured safety, security & trust in technology platforms in adherence to various patient data standards• Planned & owned all capital and operating expenditure related to technology modernisation
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Vp Of Engineering - Performance Marketing, Advertising, Loyalty & Retail Media NetworkAlbertsons Companies Mar 2020 - Dec 2021Boise, Idaho, Us• Established performance marketing platform to enable on platform (CitrusAd & Google Ad Manager) and off platform advertising (LiveRamp Safehaven & Google Marketing platform) that provides greater ROI on CPG invested media dollars aligned with the launch of Albertsons media business (link)• Established inhouse marketing platform (Adobe) across all push, email & mobile marketing increasing reach and traffic attributable to direct marketing efforts • Established identity graph (LiveRamp Identity Link) & Customer Data Platform (CDP - ActionIQ) platforms to drive personalized (cookie less) marketing efforts resulting in increase in addressable audience, reduction in audience segment creation & media $ wastage• Established privacy safe programmatic onboarding of new affiliate partners (Fetch, Ibotta, Commission Junction, Button, Cardlytics) & channels (e.g., NextDoor, Pinterest etc) over manual feeds to each partner• Developed strategy and execution of measurement and attribution model that distinguishes strategy for CPG invested advertising dollars (lift/incrementality) vs Albertsons invested ad dollars (ROAS)• Drove product and IT roadmap for loyalty initiatives setting up Albertsons subscribe & save & gamification initiatives (decommissioning legacy monopoly games)• Influenced product management, business & IT organisation on adoption of MarTech and AdTech platforms• Established organisation, migrating from matrix to flat IT delivery organisation • Recruited talent with strong functional expertise across MarTech, AdTech, Loyalty and Retail Media Network
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Vp Of It - Shared Services / Office Of The CioAlbertsons Companies Oct 2019 - Apr 2020Boise, Idaho, Us• Led program of work to standardise and automate all CIO IT KPIs for CEO and board reporting• Led program of work to deliver on cost savings through a consolidated vendor management strategy. Managed adoption, buy-in and reporting across IT organisation to deliver to committed savings• Delivered operational efficiencies of shared services organisation by integrating PMO, FP&A, VMO and ITSM functions and introduced value stream and Kanban practises into working model• Manage and track performance of 120+ projects in execution and 100's of millions in IT spend while developing strategic relationships with vendors
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Managing PartnerGartner May 2018 - Sep 2019Stamford, Ct, UsProvided CIO advisory services that enabled/optimised IT investments & bridged business capabilitiesSmart & Final – eCommerce & Shopper Marketing Program Lead (May 2018 – Sep 2019)• Developed business, technology & organisational design strategy for Smart & Final to shift digital channel sales mix to more profitable channels and grow digital business revenue• Drove the selection and mobilisation of 13+ vendor partners and Smart & Final’s internal digital organisation and team • Defined, managed and tracked P&L expectations to grow digital revenue 3x in 2019, 5x in 2020 and to double operating profit • Managed product strategy, backlog prioritisation and adoption of capabilities into Smart & Final’s digital business• In a short period, launched • eCommerce platform supporting B2C and B2B channels (Mercatus) based on real time instore pricing (SAP GKPOS) • Shopper marketing program and associated MarTech platform (AgilOne) • Digital flyers and flyer marketplace business (Flipp) • Additional marketplace revenues (Shipt and Amazon Business) • Fulfilment as a service leveraging crowdsourced fulfilment platforms (Shipt & TForce)• Exceeded consulting P&L expectations by establishing Smart & Final as a Gartner anchor account -
Retail Client PartnerIbm Feb 2017 - Apr 2018Armonk, New York, Ny, UsManage IBM Consulting Service P&L across opportunities, build credibility and trust with Albertsons Safeway stakeholders, and serve as a trusted advisor on retail imperativesAlbertsons – Digital Transformation Lead (Feb 2017 – Apr 2018)• Led Safeway’s digital transformation across 19 banners and delivery leadership across 12+ digital transformation initiatives• Defined a digital product roadmap and led digital transformation for Albertsons across eCommerce, Loyalty, Customer Experience and Innovation domains• Amongst others, defined the strategy, architecture, roadmap and delivered the eCommerce shopping experience roadmap migrating from custom to Adobe Marketing Cloud platforms that allow for a unified eCommerce and Loyalty shopping experience • Built IBM’s book of business from $0 in consulting services to $30M in annual managed revenue, displacing UST, TCS and other smaller operators -
Retail LeadIbm Feb 2016 - Feb 2017Armonk, New York, Ny, Us• Grow business relationships with retailers across Australia, working with the C-suite of major department stores across the country to grow their digital capabilities across both their online and store businesses• Manage IBM Consulting Services P&L across opportunities managed, build credibility and trust with clients, and serve as a trusted advisor on a wide range of issues• Manage delivery of all retail initiatives across Myer and online initiatives at David Jones. Work directly impacted positive conversion across Myer and David Jones shopping experience by 0.5%-2.0% over a 6 month period.
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Retail Digital Strategy And Execution ConsultantIbm May 2012 - Jan 2016Armonk, New York, Ny, UsPart of a global team that provided consulting on sales, strategy, solutions, and delivery of digital transformation initiatives for content, commerce, omnichannel, and social initiativesFast Retailing – Digital Transformation Lead (Nov 2012 – Oct 2013)• Led o Fast Retailing’s eCommerce transformation across 13 countries and 6+brands to implement a single eCommerce, OMS and WMS platform along with middleware technologies o Defining/sizing and scoping the product backlog of work across countries and brands o Delivery management across product, IT development, IT infrastructure and change management workstream to drive a holistic plan and deployment schedule • Managed IBM commercials on account and managed “tough” conversations with client stakeholders to bring IBM Japan’s financial position back to profitability• Upskilled Japanese team on omni-channel commerce and delivery management practises to be adopted for eCommerce engagements • Delivered high-value consulting engagements resulting in several opportunities across 13+ countries and 20+ retailers focussed on marketplace & eCommerce
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Senior ManagerAccenture Aug 2008 - May 2012Dublin 2, IeLead multi year engagements managing scope, schedule, solution and resourcing across onshore and offshore focussed on portal, content management and user experience solutions- Pacific Life, USA - Delivery executive responsible for structuring the delivery, defining the product backlog and architecture of a Financial Advisor portal- NAB, Australia - Defined user experience architecture and delivery approach of wealth management platform- Jemena, Australia - Integration lead responsible for defining the service agreements and a common information model for 18 participating applications involved in the creation of Australian Governments Smart Meter solution- BHP Billiton, Singapore - Benchmarked intranet portal performance and subsequently defined capabilities & architecture of collaboration and intranet solutions to improve capability & performance- Medibank, Australia - Performed due diligence assessment of clinical content vendors and identified providers that fit health portal requirements- Tabcorp , Australia - • Defined the product roadmap and user experience of the platform• Led the strategy and delivery of a world class omni channel betting platform, as advertised by Aus Sports Betting, that supports 2000+ txns/sec during Melbourne Cup peaks with less than 25% of IT infrastructure compared to their legacy solution• Delivered first of kind shopping experience that allows customers to place bets in 3 clicks and access account information in 1 click through a Flex based RIA. High performing technology platform (Adobe Flex/LCDS, Spring, EhCache, ActiveMQ, Apache Camel, Apache CXF & CAS) that supports 120K concurrent users & 2000 bets/sec during the peak Melbourne cup event• Mentored and grew offshore Accentures delivery centres capabilities in wagering domain knowledge, RIA and high performance online architectures -
It ArchitectIbm Australia May 2004 - Aug 2008Armonk, New York, Ny, UsTurn IT solutions into strategic initiatives by providing expert consultancy, educating clients, formulating technical approaches, and creating sound governance structures and policies- RACV, Australia – Architect and delivery manager responsible for delivering an insurance policy management and single customer view application • Responsible for working with the clients general managers and senior program stakeholders to define the customer experience, solution requirements, application architecture and a common presentation framework that support 9 product applications. • Defined the delivery approach and managed the solution scope, delivery and risks. • Identified and managed 80+ resources within IBM innovation and offshore teams across India, Germany, US, Romania & Siberia to meet schedule deadlines and ensure high quality. • Promote and harvest IBM intellectual capital in Rich Internet Application (RIA), Web 2.0, Portal and Service Oriented Architecture (SOA).- Bank of New Zealand, New Zealand – Modernized front end user experience leveraging modern J2EE frameworks while reducing MIPS usage for backend service invocations- Contact Energy, New Zealand – Defined architecture and application design of a J2EE and JSF solution to serve as the company’s new pricing and contract management tool- Fonterra, New Zealand – Remediated performance constraints of online portal- Land Information, New Zealand - Defined the solution approach to expose land and titles information resident in PowerBuilder and Informix-based services to NZ legal entities
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ManagerCap Gemini Nov 2000 - May 2004Paris, France, Fr- Swedish Council for Higher Education, Sweden - Designed and built admissions and document (grading) management module for university administrators across all educational institutions in Sweden (NyA). Solution included Swing based GUI, business logic interfaces & PKI Infrastructure- Lund University, Sweden - Enabled a self service of student information management portal- Findus, Sweden - Developed an MDM platform for consolidating and managing product information - Sony Ericsson, Sweden - Modernalised Sony Ericsson's telecom operator settings portal to a newer technology platform -
Senior Web ProgrammerNetdoktor A/S (Netdoctor.Com) Jul 2000 - Nov 2000London, GbDesign of Electronic Patient Record module supporting NetDoktor's European Union wide care management platform -
Information Technology And Services ConsultantBrunel Sep 1999 - Jul 2000Amsterdam, NlCreated online platform to enable Danish government mandate to online enable all Danish government organisations by 2020. Developed front end applications that sit on top out of a Content Management (CM) system. Responsibilities includes defining information architecture, content hierarchy, taxonomy, application development and creating search engine strategies for client web applications. -
Information Technology AnalystEy Jul 1998 - Sep 1999London, GbPerform audit of systems & recommend improvements to bridge the gap between requirements and end solution
Karthik Iyer Skills
It Strategy
Media Strategy
E Commerce
Consulting
Multi Channel Retail
Business Process Design
Business Transformation
Requirements Analysis
Sdlc
Online Retail
Pmo
Portals
Digital Strategy
Sales
User Experience
Ecommerce
Customer Experience Design
Business Process Re Engineering
Business Analysis
Process Improvement
Digital Marketing
Pharmacy Automation
Merchandising
Engineering
Online Marketplace
Management Consulting
Innovation
Project Portfolio Management
Program Management
Global Delivery
Product Strategy
Business Process
Cms
Product Management
Customer Journey Mapping
Business Intelligence
It Transformation
Governance
Management
Software Development Life Cycle
Marketing Strategy
Soa
Software Project Management
Architecture
Solution Architecture
Integration
Architectures
Project Delivery
Karthik Iyer Education Details
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La Trobe UniversityArtificial Intelligence -
Massachusetts Institute Of TechnologyAi And Machine Learning
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Stanford UniversityMining Massive Data Sets
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University Of OxfordRetail Management
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University Of TwenteComputer/Information Technology Administration And Management
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Loyola CollegePhysics
Frequently Asked Questions about Karthik Iyer
What company does Karthik Iyer work for?
Karthik Iyer works for Albertsons Companies
What is Karthik Iyer's role at the current company?
Karthik Iyer's current role is VP of Product & Engineering.
What is Karthik Iyer's email address?
Karthik Iyer's email address is ka****@****ons.com
What schools did Karthik Iyer attend?
Karthik Iyer attended La Trobe University, Massachusetts Institute Of Technology, Stanford University, University Of Oxford, University Of Twente, Loyola College.
What skills is Karthik Iyer known for?
Karthik Iyer has skills like It Strategy, Media Strategy, E Commerce, Consulting, Multi Channel Retail, Business Process Design, Business Transformation, Requirements Analysis, Sdlc, Online Retail, Pmo, Portals.
Who are Karthik Iyer's colleagues?
Karthik Iyer's colleagues are Chris Ward, Raj Katakwar, Robert Brett, Mba, Ctp, Rena Shiles, Deborah Conrad, Deb Fifles, James Teahan.
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