Kevin Collison Email & Phone Number

Philadelphia, Pa, Us

Greater Philadelphia Area

taxexempt@temple portal: Designed and implemented streamlined process for university and vendors to request tax exemption documentation. Trained peers to field requests; in addition, researched tax law throughout the United States and educated team to ensure compliance.TUmarketplace: Designed and delivered new user training. Managed TUebid process for high-dollar projects in conjunction with IT administrators. Facilitated wide variety of contracts and purchases. Ensured accuracy of records and interoperability across multiple systems: SciQuest, Banner, Google Docs, Office Online.

Bala Cynwyd, Pennsylvania

Model best practices for baristas, leading small teams through operational functions of a fast-paced, high-pressure customer service environment focused on delivering outstanding service and exceeding expectations. Conduct daily inventory, cash management, and maintenance operations.

King Of Prussia, Pa And Ardmore, Pa

Visuals Lead: built and trained Visuals Team make repairs to Apple’s standards. Implemented procedures to ensure standards for demo devices were maintained. Took oldest un-improved store in the company "from good to great"​--direct quote from executive Visual Merchandising manager."Overcoming Objections" training improved participant performance and increased overall confidence, leading to sustained improvements."Store Thermometer" low-tech solution engaged employees to share ideas to address customer issues, prior to launch of iPad and its deployment for e-training.Mentor, Expert: Improve employees work performance by guiding them in the use previous customer interactions to help integrate real world expertise into all technical areas. Utilize teachable moments with peers to improve their on the job performance. Partner with store leadership to identify team training needs. Lead ongoing training for all employees.Business Team Career Experience: Engaged employees to mention services for business customers. Initiated $25k iPad purchase by private volunteer organization.

Chicago, Il

-Directly responsible for selling into Fortune 500 companies and managing translation projects. -Secured and managed the largest single contract (27 simultaneous languages). -Consistently completed projects on time and on budget.

Greater Philadelphia Area And Chicago, Il

Ensured positive guest experience through accurately processing check-ins and -outs; produced localized materials for guests, and, in Chicago, trained foreign exchange interns on best practices and Chicago attractions.

From 2003-2006, served on the executive board of tour guide corps. Various responsibilities included organizing and implementing recruitment efforts for new volunteers (2004), and new member orientation (2005).

Master'S Of Education

Education record

Ba Communications