Kelly Mcgowan Email & Phone Number

Cleveland, OH, US

Cleveland, Ohio

-Answer phone calls and assist customers and accurately record their information and strive for one call resolution.-Review the customer's account and let them know about pricing programs and delivery options to fit their propane needs.-Relay important safety information when applicable to the customers.-Answer customer's emails in a timely fashion and.

Cleveland, Ohio, United States

-Accurately pour beverage both alcoholic and non-alcoholic-Maintain a clean and safe lounge for our guests-Interact with the patrons and answer any questions about the exhibit-Ensure all stations were stocked at the end of my shift-Report any issues with equipment to the managers on duty

Cleveland, Ohio

• Following written and oral recipes according to a daily prep sheet of approximately 50 items
• Delegated prep and cleaning tasks to those within the hot and cold foods department
• Train new employees in various tasks and ensure employees make products correctly
• Monitor quality and quantity control of goods; maintain a clean, safe, and sanitary work environment

Independence, Ohio

-Provide trouble shooting for various Apple and Android products via phone for clients-Enroll devices and user in mobile device management programs including AirWatch, inTune, MobileIron, and Maas 360-Identify when a user's device needs to be replaced and assign the ticket to the appropriate department.-Accurately record the steps taken and also the.

Cleveland/Akron, Ohio Area

Participated in 14-week Java coding bootcamp learning how to develop dynamic web based software systems using the Java programming language and platform including:- Java Language Fundamentals: variables, data types, loops, conditional statements, exception handling, collections framework, I/O- Object Oriented Programming: classes and objects, interfaces.

Cleveland, Ohio

• Conducted face to face interviews with residents of housing units
• Filled out the appropriate forms based on the residents’ answers
• Accurately recorded miles traveled and hours worked

Cleveland, Ohio

• Planned and conducted community meetings; represent and promote ESOP at outreach events
• Researched information on properties using the Cuyahoga County Auditor’s and Sheriff’s website and various internet search engines.
• Personally contacted homeowners in various Cleveland neighborhoods to promote upcoming community meetings sponsored by ESOP, as well as ESOP’s services.
• Answered questions homeowners have about ESOP’s services and forms
• Identified homeowners who may need ESOP’s services and mailing them information

Mayfield, Ohio

Responsible for training new employees at various tasks throughout the restaurant.Ensured product was made correctly.Maintained a clean and safe work area.Took orders from customers and making correct change.Checked in and putting away various delivery orders.Made a prep list of products to make for the day.

Cleveland Heights, Ohio

• Gathered information and presented a case to the board of zoning appeals
• Photographed and documented houses on two streets to see if they could qualify for historic designation
• Took photographs and made land use maps in Arc View of the Coventry Road, Cedar/Lee, and Fairmount/Cedar retail districts to provide the city with a current map of these districts.
• Created a database from information of past board of zoning appeals cases for electronic documentation
• Made a map of places on the Cleveland Heights Historic Register using Arc View

Master’S Degree, Urban Planning Design And Development With A Concentration In Housing And Economic Development

Activities and Societies: American Planning Association Relevant course work: • Working with a group of 22 other students, researched.

Java Web Application Development Bootcamp, Java

Bachelor’S Degree, Urban Studies With A Concentration In Urban Planning

Relevant Course Work: • Researched and analyzed the ideal place to build five family homes in Ward 17 (Detroit Shoreway) of Cleveland OH.

High School, General

Activities and Societies: Ambassadors, Students Against Drunk Driving, and Softball.