Kelly Mcgowan Email & Phone Number

Cleveland, Oh, Us

Cleveland, Oh, Us

Cleveland, Ohio

-Answer phone calls and assist customers and accurately record their information and strive for one call resolution.-Review the customer's account and let them know about pricing programs and delivery options to fit their propane needs.-Relay important safety information when applicable to the customers.-Answer customer's emails in a timely fashion and escalate their issue/s when necessary

Cleveland, Ohio, United States

-Accurately pour beverage both alcoholic and non-alcoholic-Maintain a clean and safe lounge for our guests-Interact with the patrons and answer any questions about the exhibit-Ensure all stations were stocked at the end of my shift-Report any issues with equipment to the managers on duty

Cleveland, Ohio

• Following written and oral recipes according to a daily prep sheet of approximately 50 items • Delegated prep and cleaning tasks to those within the hot and cold foods department • Train new employees in various tasks and ensure employees make products correctly• Monitor quality and quantity control of goods; maintain a clean, safe, and sanitary work environment

Independence, Ohio

-Provide trouble shooting for various Apple and Android products via phone for clients-Enroll devices and user in mobile device management programs including AirWatch, inTune, MobileIron, and Maas 360-Identify when a user's device needs to be replaced and assign the ticket to the appropriate department.-Accurately record the steps taken and also the sources for the steps using Service Now

Cleveland/Akron, Ohio Area

Participated in 14-week Java coding bootcamp learning how to develop dynamic web based software systems using the Java programming language and platform including:- Java Language Fundamentals: variables, data types, loops, conditional statements, exception handling, collections framework, I/O- Object Oriented Programming: classes and objects, interfaces, access modifiers, packages, the Java classpath, class modeling, encapsulation, inheritance, and polymorphism, UML class diagrams- Web Application Development: HTML, CSS, Javascript, jQuery, Servlets, JSP, Spring Web MVC, Tomcat- Database Programming: JDBC, table design and creation, SQL queries and DML, PostgreSQL, E/R diagrams- Development tools and techniques: Agile, unit testing (JUnit), integration testing, TDD, unix command line navigation, Git, Eclipse, Selenium, Cucumber

Cleveland, Ohio

• Conducted face to face interviews with residents of housing units• Filled out the appropriate forms based on the residents’ answers• Accurately recorded miles traveled and hours worked

Cleveland, Ohio

• Planned and conducted community meetings; represent and promote ESOP at outreach events• Researched information on properties using the Cuyahoga County Auditor’s and Sheriff’s website and various internet search engines.• Personally contacted homeowners in various Cleveland neighborhoods to promote upcoming community meetings sponsored by ESOP, as well as ESOP’s services.• Answered questions homeowners have about ESOP’s services and forms• Identified homeowners who may need ESOP’s services and mailing them information

Mayfield, Ohio

Responsible for training new employees at various tasks throughout the restaurant.Ensured product was made correctly.Maintained a clean and safe work area.Took orders from customers and making correct change.Checked in and putting away various delivery orders.Made a prep list of products to make for the day.

Cleveland Heights, Ohio

• Gathered information and presented a case to the board of zoning appeals• Photographed and documented houses on two streets to see if they could qualify for historic designation• Took photographs and made land use maps in Arc View of the Coventry Road, Cedar/Lee, and Fairmount/Cedar retail districts to provide the city with a current map of these districts.• Created a database from information of past board of zoning appeals cases for electronic documentation• Made a map of places on the Cleveland Heights Historic Register using Arc View

Master’S Degree, Urban Planning Design And Development With A Concentration In Housing And Economic Development

Activities and Societies: American Planning Association Relevant course work: • Working with a group of 22 other students, researched.

Java Web Application Development Bootcamp, Java

Bachelor’S Degree, Urban Studies With A Concentration In Urban Planning

Relevant Course Work: • Researched and analyzed the ideal place to build five family homes in Ward 17 (Detroit Shoreway) of Cleveland OH.

High School, General

Activities and Societies: Ambassadors, Students Against Drunk Driving, and Softball.