Keshav Ramrekha, Mba, Plc Associate Email & Phone Number

Vacoas-Phoenix, Plaines Wilhems District, MU

Mauritius

- Cultivated and maintained strong relationships, ensuring ongoing collaboration and mutual growth partnership with one of the company's largest data center service providers. This includes check-in calls, meetings, and attending events together.- Responsible for service management including effective problem management and change governance to ensure.

- Additional responsibilities for the UK and BE platforms with more focus towards technical projects- Act as a technical SME on issues pertaining to the server farm being maintained by the Hosted Platform squad and the Core Operations squad

Ebene, Mauritius

Promoted in Jan 2018 to the position of Technical Lead/Lead Systems Administrator in the Systems Management team.My primary roles would involve dealing with the technical aspect of new projects being assigned to the team and help from the ground work, on-boarding, training and implementation of the project and following up till Go-Live, and post Go-Live.

Ebene, Mauritius

Attending Service Review calls with our main clients to ensure that incidents and issues raised by the client are being followed up on;- Liaise with Application Support, Development, Product Development, Software/QA Testing or Consultancy teams in order to ensure that all our products and services are functioning without issues;- Ensuring that SLAs are met.

Ebene, Mauritius

• To provide support to users on all platform related issues.Checks of all systems and monitoring on interfaces on the platforms.
• Provide IT support effectively and efficiently to UK and Europe customers.
• Websites setup and administration.
• SQL clusters maintenance and administration.
• Citrix server farm administration.
• Troubleshoot application issues and work with different teams for implementations.

Ebene, Mauritius

• To provide support to users on all platform related issues.Checks of all systems and monitoring on interfaces on the platforms.
• Provide IT support effectively and efficiently to UK and Europe customers.
• Websites setup and administration.
• SQL clusters maintenance and administration.
• Citrix server farm administration.
• Troubleshoot application issues and work with different teams for implementations.

Worked as a Trainee Engineer assisting the teams in the PMI division with the Planning and Implementation of services. Was then assigned to the Fiber Optics department where I assisted the team in the implementation of optical fiber cabinets and optical fiber connections. Valuable experience was gained on-site with the use of splicing machines to assist.

Worked in the Value Added Services section in the IT department. Assisted the team in the daily activities of monitoring network status and helping when network issues were found. Studied and compiled documentation on SS7 Signalling layer. Experience was acquired working with the Unix platform as well as other virtual environments across different servers.

Bachelor Of Engineering (Beng), Electrical And Computer Systems

Activities and Societies: Photographer, Photography Society, Orientation Buddy, Engineering Mentor Final Year Project titled : Mixed-Line.

Master Of Business Administration (Mba), General

Cambridge A-Levels, Science Side

Activities and Societies: Vice-President of the Student Council in my final year

Cisco Certified Network Associate (Routing And Switching)