Project Development Officer
Current• Managing Multiple Workstreams: Led business-as-usual and strategic transformational projects across the Public Housing Directorate. Examples; Drove service and process improvements through various initiatives. Ensured accurate and up-to-date website content via collaboration with copywriters, legals, communication, marketing, and development teams. Additionally, I fostered stakeholder collaboration (users, development, customer service, SMT) for incremental NEC Housing Management Solution improvements. Furthermore, Led the review and revision of governance documents and training materials with a team of managers, officers, trainers, and contractors, strengthening compliance and risk mitigation. Finally, Coordinated the council's response to evolving laws (e.g., Competence & Conduct Standard and Awaab's Law) by collaborating with internal specialists and leveraging tenant data to deliver well-researched, budget-conscious responses aligned with council objectives.•Managed successful project delivery from concept to completion, using customer feedback and data to drive strategic improvements. •Collaborated with stakeholders to define requirements, timelines, and milestones.•Communicated effectively with team members, building positive relationships and ensuring stakeholder alignment.•Developed and maintained project documentation for strategic decision-making and progress tracking.