Daniel De Leon Email & Phone Number

United States

As a VoIP specialist, I have extensive skills and experience with a variety of popular communication platforms, including Zoom, Dialpad, Vonage, GoToConnect, and RingCentral.Specifically, I have experience with the following:Zoom: I am familiar with setting up and configuring Zoom accounts, managing user permissions, and troubleshooting issues with audio.

• As an Implementation Project Manager with Five9, my primary responsibility will be to manage the implementation of Five9's cloud-based contact center solutions for enterprise customers.Key Responsibilities:
• Lead project planning and scheduling activities, developing project plans, timelines, and resource allocation plans to ensure successful project delivery.
• Work closely with cross-functional teams, including sales, engineering, and customer support, to understand project requirements and ensure alignment on project goals.
• Communicate project status, risks, and issues to project stakeholders, including project sponsors, customers, and internal teams.
• Manage project budgets and financials, tracking project costs and revenue to ensure project profitability.
• Proactively identify and mitigate project risks and issues, working with cross-functional teams to develop and implement risk mitigation and issue resolution plans.

• As a Project Manager with S-net Communications, my primary responsibility will be to manage the planning, execution, and delivery of telecommunications projects for enterprise customers.Key Responsibilities:
• Lead project planning and scheduling activities, developing project plans, timelines, and resource allocation plans to ensure successful project delivery.
• Work closely with cross-functional teams, including sales, engineering, and customer support, to understand project requirements and ensure alignment on project goals.
• Communicate project status, risks, and issues to project stakeholders, including project sponsors, customers, and internal teams.
• Manage project budgets and financials, tracking project costs and revenue to ensure project profitability.
• Proactively identify and mitigate project risks and issues, working with cross-functional teams to develop and implement risk mitigation and issue resolution plans.

• As a Professional Services Project Administrator with RingCentral, my primary responsibility will be to support the Professional Services team in delivering successful customer projects.Key Responsibilities:
• Assist in the planning, coordination, and execution of Professional Services projects, including scheduling project activities, monitoring project timelines, and tracking project deliverables.
• Work with the project team to gather and document project requirements, create project plans, and manage project budgets.
• Collaborate with cross-functional teams, including sales, engineering, and customer support, to ensure successful project delivery.
• Manage project-related documentation and ensure all project artifacts are completed accurately and in a timely manner.
• Provide regular project status updates to project stakeholders, including project progress, risks, and issues.

• As a Project Implementation Specialist at RingCentral, my primary responsibility will be to oversee the successful implementation of RingCentral's cloud communication solutions for our clients. This will involve.
• Lead the implementation of RingCentral's cloud communication solutions for clients, ensuring the successful delivery of projects on time, within budget, and to the client's satisfaction.
• Work closely with clients to understand their business needs and requirements and develop project plans and timelines aligning with them.
• Coordinate with internal RingCentral teams and external vendors to ensure all necessary resources are available for the project.
• Provide ongoing project updates and status reports to clients and stakeholders, ensuring clear communication and transparency throughout the implementation process.
• Identify and manage project risks and issues, proactively addressing any challenges that may arise during the implementation process.

• As a Number Transfer Specialist at RingCentral, my main responsibility would be to oversee the transfer of phone numbers from the existing carrier to RingCentral's platform. This would involve managing the entire.
• Manage the end-to-end number porting process for customers, including coordination with carriers, service providers, and internal teams to ensure a smooth and timely transfer of phone numbers.
• Provide exceptional customer service and communication to customers throughout the number transfer process, keeping them informed of the status of their request and addressing any questions or concerns they may have.
• Verify and validate customer account information and ensure all required documentation is completed accurately and in a timely manner.
• Troubleshoot issues that arise during the number porting process, escalating to higher-level support teams as needed.
• Maintain accurate and detailed records of all customer interactions and number transfer requests in RingCentral's customer service systems.

• Provide Tier 2 technical support to RingCentral customers via phone, email, and chat channels, ensuring prompt and efficient resolution of technical issues related to the company's cloud communication solutions.
• Utilize advanced troubleshooting techniques to diagnose and resolve complex technical issues related to network connectivity, hardware and software compatibility, VoIP configuration, and other system-related problems.
• Escalate critical issues to Tier 3 support and work collaboratively with other internal teams to ensure customer satisfaction.
• Document customer interactions and technical issues in RingCentral's customer service systems, ensuring accurate and detailed records of all customer inquiries and resolutions.
• Develop and maintain technical knowledge of RingCentral's products and services, attending regular training sessions and staying up-to-date with the latest industry trends and best practices.
• Consistently meet or exceed customer service and performance metrics, including call handling time, first call resolution, and customer satisfaction scores.

• As a Technical Support Representative with Charter Communications, my primary responsibility will be to provide technical support to customers who are experiencing issues with their Charter Communications services.
• Provide exceptional customer service and technical support to customers who are experiencing issues with their Charter Communications services.
• Troubleshoot technical issues with internet and phone services using a variety of tools and resources.
• Escalate complex technical issues to higher-level support teams as needed.
• Educate customers on how to use their Charter Communications services and provide assistance with account management.
• Meet or exceed customer service and performance goals set by the company.

• As a Customer Service Representative with BlueBean Incorporated, my primary responsibility will be to provide exceptional customer service to clients and assist them with any questions or concerns they may have.
• Answer inbound call inquiries from customers in a professional and friendly manner.
• Resolve customer inquiries, complaints, and issues in a timely and efficient manner.
• Provide accurate and helpful information to customers regarding BlueBean's products and services.
• Document customer interactions in BlueBean's customer service systems.
• Work collaboratively with other departments, including sales and technical support, to ensure customer satisfaction.