Daniel De Leon Email & Phone Number

United States

As a VoIP specialist, I have extensive skills and experience with a variety of popular communication platforms, including Zoom, Dialpad, Vonage, GoToConnect, and RingCentral.Specifically, I have experience with the following:Zoom: I am familiar with setting up and configuring Zoom accounts, managing user permissions, and troubleshooting issues with audio, video, and screen sharing.Dialpad: I have experience with implementing Dialpad for businesses, configuring call routing, setting up auto-attendants and voicemails, and integrating Dialpad with other business tools like Salesforce and G Suite.Vonage: I have experience with both Vonage Business Cloud and Vonage Enterprise, and am familiar with setting up and configuring accounts, managing phone numbers, and troubleshooting issues with call quality and connectivity.GoToConnect: I have experience with setting up and configuring GoToConnect accounts, managing user permissions, and troubleshooting issues with call quality and connectivity.RingCentral: I have experience with RingCentral Office and RingCentral Glip, and am familiar with setting up and configuring accounts, managing phone numbers, and troubleshooting issues with call quality and connectivity.Overall, my experience with these platforms has given me a deep understanding of the VoIP industry and the technical skills needed to effectively manage and troubleshoot VoIP solutions for businesses of all sizes.

As an Implementation Project Manager with Five9, my primary responsibility will be to manage the implementation of Five9's cloud-based contact center solutions for enterprise customers.Key Responsibilities:• Lead project planning and scheduling activities, developing project plans, timelines, and resource allocation plans to ensure successful project delivery.• Work closely with cross-functional teams, including sales, engineering, and customer support, to understand project requirements and ensure alignment on project goals.• Communicate project status, risks, and issues to project stakeholders, including project sponsors, customers, and internal teams.• Manage project budgets and financials, tracking project costs and revenue to ensure project profitability.• Proactively identify and mitigate project risks and issues, working with cross-functional teams to develop and implement risk mitigation and issue resolution plans.• Lead project status meetings, ensuring effective communication and collaboration among project team members and stakeholders.• Ensure project deliverables meet customer expectations and quality standards, conducting quality assurance reviews and testing as needed.• Develop and maintain project documentation, including project plans, status reports, and project-related artifacts.• Provide regular project status updates to project stakeholders, including project progress, risks, and issues.

As a Project Manager with S-net Communications, my primary responsibility will be to manage the planning, execution, and delivery of telecommunications projects for enterprise customers.Key Responsibilities:• Lead project planning and scheduling activities, developing project plans, timelines, and resource allocation plans to ensure successful project delivery.• Work closely with cross-functional teams, including sales, engineering, and customer support, to understand project requirements and ensure alignment on project goals.• Communicate project status, risks, and issues to project stakeholders, including project sponsors, customers, and internal teams.• Manage project budgets and financials, tracking project costs and revenue to ensure project profitability.• Proactively identify and mitigate project risks and issues, working with cross-functional teams to develop and implement risk mitigation and issue resolution plans.• Lead project status meetings, ensuring effective communication and collaboration among project team members and stakeholders.• Ensure project deliverables meet customer expectations and quality standards, conducting quality assurance reviews and testing as needed.

As a Professional Services Project Administrator with RingCentral, my primary responsibility will be to support the Professional Services team in delivering successful customer projects.Key Responsibilities:• Assist in the planning, coordination, and execution of Professional Services projects, including scheduling project activities, monitoring project timelines, and tracking project deliverables.• Work with the project team to gather and document project requirements, create project plans, and manage project budgets.• Collaborate with cross-functional teams, including sales, engineering, and customer support, to ensure successful project delivery.• Manage project-related documentation and ensure all project artifacts are completed accurately and in a timely manner.• Provide regular project status updates to project stakeholders, including project progress, risks, and issues.• Conduct quality assurance reviews of project deliverables to ensure they meet customer expectations and project requirements.• Assist with project-related invoicing and billing, ensuring accurate and timely invoicing and payment.

As a Project Implementation Specialist at RingCentral, my primary responsibility will be to oversee the successful implementation of RingCentral's cloud communication solutions for our clients. This will involve working with clients to understand their business needs and requirements, developing project plans and timelines, and ensuring that projects are executed on time, within budget, and to the client's satisfaction.Key Responsibilities:• Lead the implementation of RingCentral's cloud communication solutions for clients, ensuring the successful delivery of projects on time, within budget, and to the client's satisfaction.• Work closely with clients to understand their business needs and requirements and develop project plans and timelines aligning with them.• Coordinate with internal RingCentral teams and external vendors to ensure all necessary resources are available for the project.• Provide ongoing project updates and status reports to clients and stakeholders, ensuring clear communication and transparency throughout the implementation process.• Identify and manage project risks and issues, proactively addressing any challenges that may arise during the implementation process.• Ensure that RingCentral's implementation methodology is followed and that best practices are applied to all projects.• Provide training and support to clients as needed, ensuring they have a full understanding of the solution and are able to use it effectively.

As a Number Transfer Specialist at RingCentral, my main responsibility would be to oversee the transfer of phone numbers from the existing carrier to RingCentral's platform. This would involve managing the entire number transfer process, from the initial request to the final activation of the transferred number. Some specific duties of the Number Transfer Specialist position at RingCentral: • Manage the end-to-end number porting process for customers, including coordination with carriers, service providers, and internal teams to ensure a smooth and timely transfer of phone numbers.• Provide exceptional customer service and communication to customers throughout the number transfer process, keeping them informed of the status of their request and addressing any questions or concerns they may have.• Verify and validate customer account information and ensure all required documentation is completed accurately and in a timely manner.• Troubleshoot issues that arise during the number porting process, escalating to higher-level support teams as needed.• Maintain accurate and detailed records of all customer interactions and number transfer requests in RingCentral's customer service systems.• Continuously improve processes and procedures related to number porting, ensuring a streamlined and efficient process for customers.• Stay up to date on the latest industry regulations and best practices related to number porting and compliance.

• Provide Tier 2 technical support to RingCentral customers via phone, email, and chat channels, ensuring prompt and efficient resolution of technical issues related to the company's cloud communication solutions, including voice, video, and messaging services. • Utilize advanced troubleshooting techniques to diagnose and resolve complex technical issues related to network connectivity, hardware and software compatibility, VoIP configuration, and other system-related problems. • Escalate critical issues to Tier 3 support and work collaboratively with other internal teams to ensure customer satisfaction. • Document customer interactions and technical issues in RingCentral's customer service systems, ensuring accurate and detailed records of all customer inquiries and resolutions. • Develop and maintain technical knowledge of RingCentral's products and services, attending regular training sessions and staying up-to-date with the latest industry trends and best practices. • Consistently meet or exceed customer service and performance metrics, including call handling time, first call resolution, and customer satisfaction scores. • Provide feedback and suggestions to improve RingCentral's products, services, and customer support processes, contributing to the company's ongoing efforts to enhance the customer experience. • Strong technical aptitude and understanding of VoIP technologies, including SIP, RTP, and codecs. • Ability to troubleshoot complex technical issues related to network connectivity, hardware and software compatibility, and system configuration. • Excellent customer service and communication skills, both written and verbal. • Ability to multitask and work in a fast-paced and dynamic environment.• Proficiency in customer service tools and technologies, including Zendesk, Salesforce, and JIRA. • Knowledge of cloud-based communication solutions such as RingCentral, Cisco Webex, Zoom, etc.

As a Technical Support Representative with Charter Communications, my primary responsibility will be to provide technical support to customers who are experiencing issues with their Charter Communications services, including cable television, internet, and phone. Key Responsibilities: • Provide exceptional customer service and technical support to customers who are experiencing issues with their Charter Communications services. • Troubleshoot technical issues with internet and phone services using a variety of tools and resources. • Escalate complex technical issues to higher-level support teams as needed.• Educate customers on how to use their Charter Communications services and provide assistance with account management. • Meet or exceed customer service and performance goals set by the company. • Accurately document customer interactions and technical issues in Charter Communications' customer service systems. • Continuously improve technical knowledge and stay up to date on new products and services offered by Charter Communications.

As a Customer Service Representative with BlueBean Incorporated, my primary responsibility will be to provide exceptional customer service to clients and assist them with any questions or concerns they may have regarding BlueBean's products and services. Key Responsibilities: • Answer inbound call inquiries from customers in a professional and friendly manner. • Resolve customer inquiries, complaints, and issues in a timely and efficient manner. • Provide accurate and helpful information to customers regarding BlueBean's products and services. • Document customer interactions in BlueBean's customer service systems. • Work collaboratively with other departments, including sales and technical support, to ensure customer satisfaction. • Meet or exceed customer service and performance goals set by the company. • Continuously improve product knowledge and stay up to date on new products and services offered by BlueBean.