Security Engineer+ Develop plan to safeguard computer files and intellectual property against accidental or unauthorized modification.+ Perform risk assessments and execute tests to ensure functioning activities and security measures.+ Document security and emergency measures and perform required audits.+ Performed security assessments on various systems as needed (servers, databases, workstations, etc.)ISO Engineer (Cloud WAF)• Managed daily security operations of Cloud WAF, ensuring client web applications remained secure and adhered to ISO standards.• Reduced security incidents through proactive monitoring and troubleshooting of NetScaler and Imperva WAF issues, improving system resilience.• Acted as the primary POC for Cloud WAF incidents, responding swiftly in compliance with GDPR requirements.• Provided detailed vulnerability reports and tracked remediation, ensuring alignment with NIST frameworks.• Handled SSL certificate renewals, ensuring seamless security for client applications.• Resolved DNS validation alerts promptly, maintaining application security integrity.• Conducted security assessments using OSINT techniques, identifying and mitigating vulnerabilities to reduce breach risks.• Implemented URL filtering with Imperva Secure Web Gateway, blocking malicious content and ensuring GDPR compliance.• Reviewed and optimized firewall rules using Imperva solutions, enhancing network security and reducing attack vectors.• Deployed and managed Imperva SIEM solutions, improving real-time threat detection and response capabilities.• Developed plans to safeguard sensitive data, preventing unauthorized access and modification per ISO standards.• Conducted risk assessments and security tests aligned with NIST guidelines, ensuring security measures were effective.• Documented security protocols, emergency measures, and performed audits to maintain compliance with ISO, NIST, and GDPR.

+ Deliver solutions to the company's customers through regular/scheduled and requested releases.+ Performs network monitoring and troubleshooting.+ Performs comprehensive unit and integration testing.+ Gets details of requirements from internal customers.+ Works on Active Update-related automation projects.+ Creates documentation of user guides / installation literature, etc.+ Quality testing of malware pattern deployed on products.

• Provided technical support to Trend Micro Home and Home Office users powered by the Trend Micro Smart Protection Network cloud security infrastructure, effectively stopping threats in cyberspace and the cloud.• Assisted customers with account management, product inquiries, and delivered optimal solutions to product concerns while ensuring compliance with GDPR and HIPAA standards.• Promoted Trend Micro products and services by servicing new and existing accounts and providing information on other Trend Micro offerings.• Offered first-line support through multiple channels, including phone, email, and chat.• Ensured all cases were logged accurately in the CRM tool for tracking and reporting purposes.• Proactively shared knowledge through technical training sessions, contributed solutions, and participated in self-service initiatives.• Met business objectives and team targets as defined by SLAs and performance scorecards.• Continuously improved technical knowledge and skills through ongoing training and development.• Contributed to the existing knowledge base, enhancing solutions for resolving cases effectively.