I design strategies that transform how business connect with their customers, blending behavioral science with real-world application. Over the past five years, I've guided over 4,000 teams, building process that solve immediate challenges AND create meaningful impact. In Customer Success and Customer Experience roles, my specialty is long-term strategies that deepen customer loyalty, drive retention, and spark joy.I’ve implemented these strategies across industries like tech, healthcare, and higher education, as well as in finance, retail, aerospace, and entertainment successfully. My methods have resulted in a 138% increase in workshop attendance and steady increases in CSAT scores.A big part of what I do is tied to creating memorable experiences. Did you know that physical products hold memory? What if we could add good memories to every day products. Through Newcastle Studios, I can. I also work with brands to imprint their culture and messaging onto everyday items, creating positive memories for consumers. I create, design, and ship every product because they all carry emotional significance and it's up to us to make sure it's a positive emotion!In every project, my goal is to build experiences that people carry with them. By combining behavioral insights with thoughtful execution, I ensure that every interaction strengthens the relationship and leaves a positive impression.