Luigi Battista Email & Phone Number

Salt Lake City, Utah, United States

As a Web UX Designer at Lucid Software, I specialize in creating seamless and engaging external-facing web experiences. My role involves leading user-centered design efforts through research, prototyping, and strategic design to ensure our users have intuitive, valuable interactions with our marketing website, community forum, and e-learning platforms.Key responsibilities include:• Conducting user research and building prototypes that align with our business goals.•… Show more As a Web UX Designer at Lucid Software, I specialize in creating seamless and engaging external-facing web experiences. My role involves leading user-centered design efforts through research, prototyping, and strategic design to ensure our users have intuitive, valuable interactions with our marketing website, community forum, and e-learning platforms.Key responsibilities include:• Conducting user research and building prototypes that align with our business goals.• Developing information architecture and interaction strategies that enhance usability.• Collaborating cross-functionally with Content Strategy, Brand Design, Front End Engineering, CRO, and Product UX teams to deliver cohesive and high-performing digital experiences.• Driving data-informed design decisions and continuously optimizing for user engagement and conversion.With a strong focus on collaboration and an eye for both detail and big-picture strategy, I ensure our web platforms reflect Lucid’s brand while meeting users’ needs. Show less

10355 S Jordan Gateway #150, South Jordan, Ut 84095

Murray, Utah, United States

In addition to the duties of a Technical Expert described below, position myself as a foremost expert on any Apple product and excel in the ability to share that information with coworkers and customers. Be a leader to coworkers and take initiative to address issues using innovative ideas.Exceeded client satisfaction by 20% month-over-month through successful navigation of conversations with dissatisfied customers by leveraging critical thinking, issue resolution, and… Show more In addition to the duties of a Technical Expert described below, position myself as a foremost expert on any Apple product and excel in the ability to share that information with coworkers and customers. Be a leader to coworkers and take initiative to address issues using innovative ideas.Exceeded client satisfaction by 20% month-over-month through successful navigation of conversations with dissatisfied customers by leveraging critical thinking, issue resolution, and compassion.100% success rate achieved for successfully addressing physical repairs over a 3 month average. Show less

United States

Contributed to the Claris development team in designing experiences within their suite of professional business applications, focusing primarily on their newest product, Claris Studio. I contributed to the final stages of development, the official launch of the product, as well as post-launch adjustments. I collaborated with a world class team of designers, engineers, and leaders in creating industry leading software in a work from home environment.

Murray, Ut, United States

Repair customer relationships using empathy, communication, and technical knowledge. Mentor coworkers to promote professional development. Embrace a quickly changing environment to overcome ambiguity.Exceeded client satisfaction 20% month-over-month through successful navigation of conversations with dissatisfied customers by leveraging critical thinking, issue resolution, and compassion.100% success rate achieved for successfully addressing physical repairs.

Sandy, Utah, United States

Supported customers by resolving technical issues via phone during the COVID-19 pandemic.

Murray, Utah, United States

Support customers’ technical needs by acknowledging concerns, aligning with their emotional needs, and then providing a same day solution.

Greater Salt Lake City Area

Worked on the "High Value Buy" team for eBay Customer Service. Provided over-the-phone help to anyone contacting eBay for assistance.

Greater Denver Area

Consultation Agent at Geek Squad. Was the front facing portion of Geek Squad to their clients.

Bountiful, Utah

I supported, maintained and improved the digital and physical infrastructure of Utah Imaging’s teleradiology practice. Gained experience in troubleshooting expansive HIPAA compliant networks, computer software and hardware as well as developed on-site customer interaction and assistance skills.

Bountiful, Utah

I worked with radiologists, physicians, and hospital staff from across Utah to facilitate Utah Imaging Associates’ radiology workflow to be efficient as possible. Required self-motivation, proper care of confidential information, ability to operate under pressure, and good phone and communication skills in a professional environment.

Ui/Ux Certificate, Ui/Ux Design

Associate'S Degree, General Studies, 3.57 Gpa

During high school, I was a concurrent enrollment/early enrollment student at Salt Lake Community College. I received my Associate's.