Strategic and results-driven professional with 10+ years of expertise in customer experience management, process optimization, and workforce performance enhancement. Proven ability to leverage data analytics and KPI dashboards to drive decision-making, achieving a 17% boost in productivity and an 11% improvement in efficiency. Skilled in training high-performing teams, leading digital channels, and developing business cases to align strategies with organizational goals. Recognized for streamlining operations, exceeding SLA targets, and delivering exceptional results in fast-paced, customer-focused environments.
Listed skills include Oracle Applications, Oracle Database, Oracle Reports, Microsoft Office, and 39 others.