Primary application support for Varian software systems in our radiation and medical oncology departments at the Kirkland Cancer Center. Managed the software lifecycle - Strategy, design, transition, operations, optimization. I served as secondary support for our clinic software package Greenway EHS. EHS is a medical records, practice management, and full revenue cycle solution. Primary administrator for Information Services department work order system, Service Desk Express. Assigned special projects outside of my area specifically for analytics, reporting, or workflow automation contributions to the assignments.Project Management Lead - Kirkland Cancer Center: Lead all phases of software implementation for the KCC project. - Six different software packages across multiple disciplines.Current Software Support, and End-User Training Responsibilities - Medical Charting solutions: Varian Medical Software Suite, Greenway EHS - Medical Billing: McKesson Practice Point PLUS - Help Desk: Axios - Assyst; BMC - Service Desk Express - Document Imaging and Scanning: PaperWise - Mass Communication: Televox – Phone call and text notification system - Credentialing: SyMed, Midas - Reporting: Crystal Reports, Excel - Process Automation Development

Software and process support for Physician Billing department. Created custom database applications to simplify, automate, and enhance end-user workflow.

Main area of support was for the behavioral health software package - CMHC. Most of my time was spent with EDI, report writing, and production tracking. Admin duties of software, installation, and of course other duties as assigned. - Database Administration: CMHC, DHARMA SQL - Develop reports to meet the clinical requirements of staff, management, and state reporting - Troubleshooting and resolution of hardware, software, and network issues