Māris R. Email & Phone Number

Riga, Latvia

Working with roaming partners to conduct inbound and outbound tests Setting up all technical prerequisites for successful testing of services Testing calls, SMS, data and additional services for successful task execution Validating results and exchanging completion certificates

Resolving complaints received from customers and registered by call center operators Advising call center operators by telephone to resolve issues during a call Preparation of written answers to customer applications / claims Ensuring an effective problem-solving process and quality control Operational acquisition of existing and regularly arriving new Tele2 products and proceduresDevelopment of training materials on solutions to the most common problems, also short… Show more Resolving complaints received from customers and registered by call center operators Advising call center operators by telephone to resolve issues during a call Preparation of written answers to customer applications / claims Ensuring an effective problem-solving process and quality control Operational acquisition of existing and regularly arriving new Tele2 products and proceduresDevelopment of training materials on solutions to the most common problems, also short trainings Testing of communication devicesRegular preparation of reports on work results Show less

Preparation of internal memos for expertsOrganizing and conduction team meetings Personal development plan preparation and guides for achieving goals Analyzing of quality and work efficiency, increasing it within group level Monthly reports on work results, SLA status, backlogs etc.Time management and setting priorities on specific tasks Organize schedule and cover all work fields with appropriate amount of team members Group work management and communicating with… Show more Preparation of internal memos for expertsOrganizing and conduction team meetings Personal development plan preparation and guides for achieving goals Analyzing of quality and work efficiency, increasing it within group level Monthly reports on work results, SLA status, backlogs etc.Time management and setting priorities on specific tasks Organize schedule and cover all work fields with appropriate amount of team members Group work management and communicating with other team leaders Show less

Preparation of internal reports for employees Organization and management of meetings Preparation and discussion of personal development plan with employeesAnalysis and increase of quality and productivity within their group Preparation of reports for the client on the results of monthly work

Professional Development Education, Information Technology, Python Programming Language For Web Application Development

Python3 basics. Integrated development environments and the most popular code editors. Their differences and applications. Installing.

Professional Development Education, Information Technology, Introduction To Java Programming Language

Introduction to Java Programming Language, Basics of Java, Introduction to Classes, Multi-threaded Programming, Input and Output.

Bachelor'S Degree, Social Sciences, Communication