Customer Service: Assist customers over the phone or via email, addressing inquiries, providing services informationBuild and maintain positive relationships with customers by understanding their needs, offering suitable solutions, and ensuring customer satisfaction.Collaborate with the sales team to follow up on customer inquiries, provide updates, and ensure a seamless customer experience.Order Processing and Documentation:Process sales orders accurately and efficiently, ensuring all necessary information is collected, such as product details, quantities, pricing, and delivery requirements.Coordinate with internal departments, such as the sourcing department, to ensure timely order fulfillment and shipment.Sales Support:Conduct product research and gather market intelligence to support the sales team in identifying potential leads and opportunities.Collaborate with the marketing team to provide input on sales materials, promotional campaigns, and customer outreach initiatives.Team Coordination:Collaborate effectively with the sales team and other internal departments, such as marketing, logistics, and finance, to ensure a coordinated approach to sales activities.Provide administrative support to the sales team, including scheduling appointments, organizing meetings, and maintaining sales-related documentation.