Elias Khan Email & Phone Number

Toronto, On, Ca

Richmond Hill, Ontario, Canada

- Provide comprehensive 1st and 2nd level support through the IT Support Queue, addressing Windows-related inquiries via phone, email, and in-person interactions.- Excel in managing MacOS endpoints, optimizing security, performing OS updates, fine-tuning system settings, deploying software, and swiftly troubleshooting issues.- Meticulously record, track, and escalate incidents using an efficient ticketing system.- Configure and image various computing equipment such as workstations and laptops to meet specific requirements.- Set up new user accounts and configure hardware elements seamlessly.- Configure and support peripheral devices including printers, copiers, IP Phones, and other essential tools.- Spearhead implementation, management, and support of Audio/Video conferencing technologies for seamless virtual communication experiences.- Collaborate closely with the IT team to address and resolve escalated issues.- Ensure functionality and accessibility of mobile devices align with organizational needs.- Contribute expertise to special projects, enhancing the technological landscape.- Actively participate in assisting colleagues, fostering a culture of collaboration and shared success within the team.

Toronto, Ontario, Canada

- Provided advanced technical support to customers, specializing in resolving intricate hardware and software issues.- Leveraged extensive expertise in operating systems, applications, and networking protocols to deliver exceptional assistance.- Delivered expert-level support through multiple communication channels, including phone, email, and chat.- Engaged in comprehensive troubleshooting and diagnostic procedures to resolve technical issues effectively.- Collaborated seamlessly with cross-functional teams to escalate and resolve complex technical issues promptly.- Developed and maintained a comprehensive knowledge base to enhance the efficiency of support processes.- Achieved consistently high customer satisfaction ratings through accurate and efficient problem-solving.- Skillfully managed customer relationships and attended to their needs to ensure a positive experience.- Committed to continuous learning to adapt seamlessly to new technologies and remain at the forefront of the field.- Communicated with unwavering professionalism and effectiveness, even in challenging situations, contributing to the overall success of the support team.

North York, Ontario, Canada

- Provided expert advice on the latest mobile devices, plans, deals, and accessories to assist customers in finding the most suitable options.- Maintained extensive knowledge of multiple carrier plans, prices, deals, and detailed specifications of ongoing and upcoming mobile devices.- Handled all aspects of the sale, including customer contracts, warranties, and payment processing, demonstrating proficiency in cash and credit/debit transactions.- Led a team of sales advisors as a Team Lead, collaborating with other departments to ensure smooth operations.- Leveraged troubleshooting skills to resolve technical issues related to mobile devices and plans.- Utilized effective communication skills to establish positive customer relationships and ensure high levels of customer satisfaction.- Developed valuable skills in operations management, teamwork, sales, customer service, and communication through work experience as a Mobile Sales Advisor (Team Lead) at Best Buy Canada.

Windsor, Ontario, Canada

- Supported the professor in delivering lectures and tutorials, designing assignments and exams, and providing feedback to students.- Utilized technical expertise in database management systems to help students understand concepts and theories.- Guided students in the use of database management software tools such as Oracle, MySQL, and Microsoft Access.- Provided practical examples of how database tools are used in real-world scenarios.- Set up lab equipment and troubleshoot hardware and software issues during laboratory sessions.- Assisted students with installation and configuration of database management software tools.- Resolved technical issues encountered during lab work to ensure smooth progress.- Graded assignments and exams with a strong understanding of database management concepts and theories.- Ensured fair and accurate grading by paying attention to detail.

Windsor, Ontario, Canada

- Conducted lectures and tutorials, designed assignments and exams, and graded student submissions as a Teaching Assistant for Computer Architecture II - Microprocessor Programming at the University of Windsor.- Provided feedback to students on their performance, offering guidance and support to enhance their understanding of the course material.- Applied expertise in microprocessor programming to assist students in learning assembly language, designing embedded systems, and utilizing integrated development environments (IDEs) and debugging tools.- Supported students during laboratory sessions by setting up equipment and troubleshooting hardware and software issues.- Offered technical assistance for student projects and participated in grading project reports.- Contributed to the development of the course curriculum by proposing improvements and updating materials to align with industry standards.- Guided students on academic and professional development, including internship and job opportunities in computer engineering.

Windsor, Ontario, Canada

- Responsible for communicating with customers to provide product information, promote sales and specials, and address inquiries.- Managed the cash register efficiently and maintained a trustworthy demeanor to ensure a pleasant and accurate check-out experience.- Arranged and organized product shelves, furniture platforms, and rugs to enhance product presentation and customer experience.- Retrieved merchandise from back-room areas and resolved discrepancies in pricing or availability.- Gained extensive experience in merchandising, focusing on presenting products attractively to improve sales.- Managed warehouse operations, including receiving merchandise and assembling furniture for the sales floor.- Developed skills in warehouse operations, including inventory management and quality control.- Utilized excellent communication skills to establish positive relationships with customers and colleagues.- Collaborated with other departments to ensure the smooth operations of the store.- Overall, acquired skills in customer support, cashiering, warehouse operations, merchandising, and communication as a Store Associate at TJX Canada/Winners Merchants International L.P.