Five-Star luxury hotel | A member of The Leading Hotels of the World | 136 luxurious guest rooms and suites | Palm Court for the Afternoon Tea | One Michelin ⭐️ The Ritz Restaurant | Ritz London Cigars | The Rivoli Bar | M&E Spaces | Fitness CentreMy job duty involves:• Acting as the most senior manager during scheduled shifts, including covering Duty Manager role• In-charge of the entire Night operation and the team• Looking after the VIPs and Butler guests• Training & development, mentoring new starters and managing shifts• Regularly screening CVs and recruiting for the FOH, and in-charge of the rota and payroll

STAGECRAFT THEATRE LONDON . . . a Contemporary & Unique TheatreExperience.This organization is the brainchild of Motiur R Taj and Kazi Nazrul Islam whohave formed this arts & educational charity to support and encourage some of thecommunity groups who are living in the UK.These include and are not limited to:• British Bangladeshis• Women and Children• The young generation from ages between 13 – 19-year olds• The under-privileged and people with low income• BAME (Black, Asian, and Minority Ethnic)We want to highlight the issues faced by these groups and raise more awareness sothat their voices are heard, and that they can benefit from all the support that wecan offer them. We aim to do this by running workshops, training programs,educational classes, celebrating cultures and organizing events.We are a Community Interest Company (CIC) registered in England and Wales –charity registration no: 12888523 and our registered address is: Flat 30, Portland House, 12 Halewood Way, Rainham RM13 8RR.For any queries, please contact us via WhatsApp/Messenger or the following: Mobile: +44 079 0826 5825 or +44 078 6867 7700 || Email: Stagecraft.Theatre@Outlook.com

From industry pioneer to industry leader.Entertainment Partners helped shape the entertainment industry by revolutionizing production accounting with its flagship SmartAccounting solution, acquiring the iconic Central Casting, the leading background actor database, building integrated digital solutions, and much more. With 40 years of experience, EP is the industry leader in Production Finance and Production Management, delivering integrated, cloud-based digital solutions supporting every phase of production. Since our founding, we’ve supported tens of thousands of productions — from Hollywood blockbusters to indie breakthroughs — and continue to provide the innovative solutions powering the industry’s most creative works.

Five-Star luxury hotel | Part of The Doyle Collection | 150 bedrooms and suites | Town House Restaurant | K Bar | Gym and a Meeting SpaceMy job duty involves:• Acting as the most senior manager during scheduled shifts• In-charge of the entire Night operation and the team, as well as, taking care of the FOH stock take and cost control• Training & mentoring new starters and managing shifts• Monitoring guest satisfaction via TripAdvisor, ReviewPro and OTA platforms• Covering day Duty Manager shifts as and when required• Regularly screening CVs and taking interviews for the FOH recruitment and in-charge of the payrollAchievements:• Highest score as a Front Office department in collecting Opera Profile email addresses among our group (Aug & Sep 2019).• During the Covid-19 lockdown – I was part of the hotel’s essential core senior staff member and gained valuable Renovation, Housekeeping and Maintenance skills.• Highest score as a FOH department in Arrival, Departure & Reservation experience, and Problem resolution among our group (July 2021).• I have been mentioned on guest surveys for giving outstanding service and receives regular Proud points from my fellow colleagues and managers.

Five-Star boutique hotel | Part of the Starhotels Collezione | 35 bedrooms and suites | Italian gourmet restaurant and Martini & Champagne bar, The Franklin by the Michelin-starred Chef Alfredo Russo | Meeting space called The Library | Gym and Hammam spa facility.My job duty involved:• Overseen the full Night FOH and F&B operation• Acted as the Duty Manager and responsible for the Health, Safety & Security during scheduled shifts.• Trained new starters and managed shifts

Four-Star Deluxe hotel | Part of the Marriott International, Inc. chain | 239 spacious bedrooms, which includes 5 Presidential Suites and 6 Executive Suites | Italian restaurant called Carluccio’s | 6 M&E spaces | Bannatyne’s Health club | Executive Lounge.As a Front Office Supervisor and Hotel Duty Manager, I was supervising the operation of the Front Office team during scheduled shifts, ensuring that they are adhering to all hotel policies, procedures, regulations, and standards, while also making sure that they are striving towards total guest satisfaction. My job was also to ensure that the team was working in a professional manner always, as well as train them on a regular basis including on the job and 15 minutes during handover. I was also assisting the Front Office Manager and the Director of Operations in all areas to ensure a correct and smoothly operating property, as well as, covering Day and Night Duty Manager shifts.Achievements:• Department of the 3rd Quarter – Front Office Nights Team (Nov 2015)• GSS Award for Front Office Team (Mar 2016)• Highest enrolments for Marriott Reward loyalty membership (Nov 2017)• 1st spot at Arrival Experience in GSS for Europe (Nov 2017)• Top three department of the quarter for Front Office in Europe, and we have won Marriott Reward competition multiple times and received awards from Europe Leadership.• My name has been mentioned many times in GSS (Guest Satisfaction Survey) by our guests and thus has been invited to our GM’s Tea Parties.• I have taken part in Prince’s Trust Charity event as part of Marriott’s 360 Vision.• I have created many LSOPs (Local Standard Operating Procedures), such as, Mobile Check-In request email by the App, MOP (Method of Payment) for guests staying over 10 nights, Manual Cash Dropping in Glory cash machine, etc. • I was the only member of staff to ‘Make it Brilliant’ with our Brand Standard Auditor 2018.

Four-Star Deluxe hotel | Part of the glh. (previously Guoman & Thistle) brand | 346 bedrooms and suites | Reunion Champagne bar | Fine-dining Cantonese restaurant | All-day brasserie & lounge | 11 meeting spaces.As a Front Office Auditor, I was always on stage and responsible for the delivery of a seamless experience at the Front Desk for every guest as well as dealing with any queries that may arise, related to my, or other departments. I was also driving sales, promoting services, and supporting my team with up-selling opportunities as well as delivering team briefs and communications. I was reporting to the Front Office and Front of House Manager and fully responsible for:• End of Day, Point of Sale, Electronic Fund Transfer (E.F.T.) Outlets and Compilation of daily statistics.• Running of daily and periodical reports for departmental and general consumption.• Security of the cash desk throughout the day• Maintenance of communication lines and standards• Check In/Out Guests• Dealing with reservations• General customer service• Supervising shifts and training new startersAchievements:• Received lots of positive TripAdvisor and SMG (Service Made Great) comments from guests

Four-Star boutique hotel | Part of the Malmaison & Hotel Du Vin brand | 97 bedrooms & suites | 2 meeting spaces | Champagne Bar, Brasserie & Private Dining Room.As a Hotel Duty Manager, I was responsible for the entire hotel during scheduled shifts. I was liaising with Front Office and the Night Manager, as well as the General Manager consulting new standards and procedures. My duties were:• Welcomed guests to the hotel in a friendly and helpful manner• Assisted guests with their bookings/issues and was the most senior point of contact for them. I also made sure that the guest’s requirements were met during their stay.• I managed a team of Front Desk Agents and Supervisors who directed all telephone enquiries and provided room service during the shifts. As well as, making work schedules, timesheets and training new starters.• I was responsible for the Night Audit and its relevant elements.• I was also in charge of the M&E set up for the next day.

UK’s biggest and most technologically advanced, digital, multiplex cinema | 17 screens, including 7 3D enabled screens and almost 3,000 ultra-comfortable seats | SCENE, 3 screens of premium luxury for those seeking indulgent cinema experience | VueXtreme, large-format screens offering customers a ‘super-sized’ sound and vision experience.As a Guest Services Manager, I was responsible for making sure that every Vue guest has an unrivalled cinema experience. I was out there on the front-line, meeting, greeting, and serving customers in all areas of the cinema. Whether I was selling tickets, popcorn or showing people to their seats, I made sure everyone had a great time in a safe and clean environment. My job duties involved:• Provided helpful and friendly service to customers• Maintained high standards of cleanliness in all public areas of the cinema• Delivered high standards of presentation and display• Putting stock out in the concession’s areas• Kept up to date with my knowledge of film releases• Made sure that the staff adhered to service standards• Worked as part of a team

The Oval (aka Kia Oval) is an international cricket ground.As a Retail Bar Manager, my job duties involved:• Managed a team of bar tenders and controlled stock & revenue• Served food & drinks and took payments on match days in a public bar• Delivered high standards of service within an operational unit of the Brit Oval

Khyber Pass was an Indian Cuisine Restaurant in the heart of South Kensington. As a Sous Chef, my job duties involved:• Cooked for the staff and the customer’s meals.• Assisted the Head Chef• Ordered and maintained stock• Helped with all sorts of kitchen works• Was involved with training and recruitment