Head of content strategy and content development for a successful tech video channel and website (itcareerquestions.com), organically and consistently growing an audience to over 160,000 subscribers in 6 yearsResearched and developed close to 900 videos of high-quality IT content, with an average viewership of 300,000 views per month.Maintained sponsor relationships and developed content for certification vendors: CompTIA, Microsoft, Cisco, EC-Council, ISACA, and SANS.Ensure that video content meets market demand for over a dozen IT domains, including: hardware, software, virtualization, operating system, IT tools, IT foundations, security awareness, and IT career adviceAct as mentor and career guide to dozens of individuals across the world; Created trainings on creating resumes and participating in interviews for those seeking jobs in I.T. YouTube: http://youtube.com/itcareerquestionsWebsite: https://itcareerquestions.comMy mission statement is pure and one that stands close to my heart and one that you may have already read previously. "Technology is my passion. Helping others is my purpose." I live everyday working with technology and helping my users at my day job. When I come home I make YouTube videos to help others who have the same aspirations and passions that I do. If I can help one person, or change one life, guide one person on the path to become a successful member of the I.T. community I have been rewarded, my purpose has been filled.

At TCM Security, my role as Community Manager aligns closely with the community-centric mission of the company and my own personal life goal of helping people. I flourish in our collaborative environment, ensuring every voice, from employees to students, is acknowledged.Key Responsibilities:- **Student and Community Projects**: Foster and support community-driven projects and events. Encourage individual participation to nurture a culture of continuous learning, collaboration, and inspiration.- **Social Media Engagement**: Actively manage and grow TCM Security's community on various platforms, fostering engagement, interactions, and relationships.- **PCRP Management and Development**: Enhance the PCRP program with structured learning paths, ensuring an optimal learning experience for students.- **Content Development**: Collaborate with content creators to produce consistent quality video content across platforms, driven by community feedback aligning with TCM Security's strategic vision.- **TCM Security Academy Instructor and Administrator**: Assist in course proposal reviews, onboarding new course creators, and maintaining high-quality course content.- **Graphic Design/Video Editing/Production**: Uphold TCM Security's unique aesthetic in projects, brand guidance, and content development to enhance visual comprehension of cybersecurity content.Additional responsibilities encompass harnessing the active engagement on our Discord server with over 60,000 members and the TCM Security Academy platform with over 200,000 enrolled students. I drive engaging discussions, community events, and live streams, fostering a welcoming environment for both newcomers and veterans in cybersecurity.At TCM Security, I contribute significantly to a mission-driven community focused on making cybersecurity education affordable and accessible to all.

What happens when you bring together people who GENUINELY care about creating IT futures?Ya'll are about to find out! ;)

Senior IT Lead for large US-based healthcare system, supporting over 1,000 doctors, nurses, clinicians, and support specialists over a dozen physical locations by handling direct user support, installations, applications, help desk ticketing support and remote support.Designed, implemented, and maintained mobile device management technology and infrastructure (VMWare AirWatch); main mobile device administrator supporting over 2,000 mobile devices, including iPads, iPhones, and Android devicesSecurity Awareness Training lead for entire hospital using KnowBe4; lowered average phishing score by 80% Manager of Active Directory, Group Policy, Print Server, and Windows Server 2008 (R2) for entire companyIT Lead responsible for operating execution of IT team

• User support for Provisur Technologies, 500+ users- Handled direct user support, installations, applications, help desk ticketing support, and remote support• Implementing Microsoft Deployment Toolkit into Provisur’s Environment- Setup Windows Deployment Services- Setup Microsoft Deployment Toolkit- Responsible for image deployment and creation via MDT(Microsoft Deployment Toolkit)- Create images using Hyper-V, snapshot creation- Driver Package Creation- Creation of custom MSI packages- Custom Batch scripting for installs and applications• Active Directory and Group Policy Support• Print Server Management

Tier 1 IT support for large school district with over 1,000 users, including faculty, staff, and administrationHandled direct user support, installations, applications and help desk supportResponsible for end-user training for all software and hardwareLead for Active Directory and Group Policy SupportCreated and managed hardened baseline images using Microsoft Hyper-VCreated and managed customized MSI Packages and Batch Scripts for automated installs and configuration of applicationsManaged the automated Windows 7 Deployment across all endpoints

• Provide computer support for residential and business customers• Virus Removal, Data Recovery, Wired and Wireless Networking Installation• Server Management- Server 2003, 2008, 2012• Provide Remote support via Team Viewer• Facilitate Sales via Phone Calls and Email• Small Business Network and PC Installation• Web Development- Search Engine Optimization- Internet Marketing

• User support for district 350+ users and 1800+ technology devices- Direct user support for staff and students- Responsible for training users on all district approved applications and hardware• Introduced district to multi-cast imaging via Clonezilla DRBL- Creating and deploying images• Creating custom batch scripting for Novell login scripts- Set user drive rights and host files via login- Custom made batch scripting for printer installation per user- User management via Novell• Provide support for Laptops, Desktops, Tablets, iPads, Printers and Wireless Routers